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1.2.4 OBTAINING WARRANTY SERVICE
To obtain Warranty service on the unit, the End-user must notify Armasight
service department via e-mail ([email protected]), and will then re-
ceive a Return Merchandise Authorization number (RMA#).
When returning please take or send the product to our service center at
the address noted above, postage paid, with a copy of your sales receipt.
All merchandise must be fully insured with the correct postage; Armasight
will not be responsible for improper postage, missing merchandise, or mer-
chandise that is damaged during shipment.
When sending product back, please clearly mark the RMA# on the outside
of the shipping box. Please include a letter that indicates your RMA#, Name,
Return Address, reason for service return, Contact information (such as a
valid telephone number and/ or e-mail address), and proof of purchase,
which will allow us to establish the valid start date of the Warranty. Product
merchandise returns that do not have an RMA listed may be refused, or may
experience a significant delay in processing.
The estimated Warranty service time is 10-20 business days from the time
Armasight receives the returned product. The End-user/ Customer is re-
sponsible for paying postage on any items returned to Armasight for War-
ranty service. Armasight will cover return postage/ shipping to continental
USA End-users/ Customers after Warranty repair only if the product is cov-
ered by aforementioned Warranty. Armasight will return product after War-
ranty service by domestic ground service and/or domestic mail. Any other
requested, required or international shipping methods will require that the
postage/ shipping fee be the responsibility of the End-user/ Customer.
