24
SECTION
B
TROUBLESHOOTING CONTROL SOLUTION PROCEDURE
If the control solution test result is out-of-range, check the following and repeat the test:
Check
Action
Did you do the test in control solution
mode? Do you see the control solution
bottle symbol on the screen with the
result?
If not, do the test again. Insert a test strip,
press the Back or Forward button for control
solution mode. should appear on screen.
Have the test strips and/or control
solution expired?
Make sure that test strips and control
solutions are not past expiration date.
This date is shown on bottle. Discard control
solution and/or test strips 90 days after bottle
is opened.
Were control solutions stored correctly
(35–86°F) (2–30°C)?
If not, retest with new bottle of control
solution.
Did you insert test strip firmly into meter?
Make sure test strip is inserted all the way
into test strip port.
Were the test strips stored correctly
(between 39–86°F (4–30°C))?
Was the bottle cap replaced immediately
after taking out a test strip?
If not, retest with a new bottle of test strips.
Is the test strip inserted properly?
Make sure that the test strip is inserted into
the test strip port correctly.
Is the meter damaged? Does it show an
error code?
If yes, contact Technical Customer Service
at 800.818.8877, option 5.
Did you discard the first drop of control
solution?
If not, do test again. Discard first drop of
control solution.
Did you touch the tip of the control
solution bottle to the test strip during
use?
If yes, replace control solution.
Does your Control Solution result still read
outside the range printed on the test strip
bottle?
If yes, the system may not be working
correctly.
DO NOT USE
the system to test
your blood glucose until the control solution
result is within range.
If you need help, please call Technical Customer Service at
800.818.8877
, option 5,
24 hours a day, 7 days a week. Contact your diabetes healthcare professional if you cannot
reach Customer Service.