Arcam DiVA AVR100, Handbook

Page: 15 / 52

AVR100
15
English
The following table should help you diagnose most problems that may arise when using the AVR100.
Troubleshooting
Problem
No audio
No sound on one
channel
Dolby Digital or DTS
not auto detected
Lack of bass or poor
stereo image
No sound from tuner
Remote control not
working
Picture scrolls around
screen, or picture is
only in black and white
No picture on monitor
when video source is
selected
Sound and picture
come from different
sources
AVR100 switches itself
to stand by mode
The red status LED
fl ashes and the
AVR100 appears not to
work.
Cause
1. Power Lead unplugged or not switched on
2. In stand by mode
3. Mute
on
4. Tape monitor selected
1. Loudspeaker not connected or not connected properly
2. Input not connected or not connected properly
3. Speaker described as ‘OFF’ in set up page
4. Channel level set too low
Digital input not connected
1. Speakers wired out of phase (i.e. + connected to – , or red
to black in error – a polarity error in one speaker)
2. Speakers set as SMALL
1. Aerial not connected properly
2. Weak signal muted by FM Mute
1. Batteries in handset fi tted the wrong way round or fl at
2. IR receiver window on AVR100 is obscured
3. IR receiver window fl ooded with light
Wrong video system selected
1. Source is not playing
2. Video connection between the source and AVR100 is not
been
made
System connections made to wrong inputs of AVR100
Circuits have overheated and unit has been switched into
protection mode. This may be because airfl ow around the
unit is restricted.
The AVR100 has gone into protection mode. This is
probably caused by an overload or short circuit on the
loudspeaker outputs.
Solution
1. Check mains lead is connected to AVR100 and that the
wall switch is on
2. Press the
POWER/STANDBY
button on remote handset
3. Switch mute off
4. Press
the
TAPE MONITOR
button
1. Check connections to AVR100 and to loudspeaker
2. Check connections to AVR100 and at source
3. Re-assign speaker settings in on-screen display
4. Re-assign channel balance in on-screen display
Connect digital output of source to appropriate input on
AVR100
1. Check all connections to AVR100 and to loudspeakers
2. Re-select preset speaker settings in on-screen display
1. Check aerial connections to AVR100’s back panel
2. Switch
FM MUTE/MONO
off or re-tune station
1. Check orientation of batteries/ replace discharged
batteries
2. Remove obstruction
3. Move AVR100 away from light source or shade from
intense light source
To toggle between PAL and NTSC video systems, press
and hold the
STORE
button and click the
SAT
button.
1. Check and play source
2. Check system wiring: ensure connection between source
Check system wiring: ensure all connections are made to
correct input on AVR100
Switch unit off. Remove any restrictions to good airfl ow.
Allow unit to cool down before switching on again.
1. Turn the AVR100 off and disconnect the mains cable.
2. Check all the wiring, making sure that no bare
loudspeaker cables are touching each other or the
chassis.
3. Reconnect the mains cable and switch back on.
If this does not cure the problem or the problem persists
contact your Arcam dealer.