What is not covered
1. This warranty does not cover filter cartridges and any systems that were not installed in
compliance with the instructions or that have been abused or operated incorrectly.
2. The Limited Warranty stated herein is in lieu of any and all warranties, express or implied
(whether written or oral), including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose.
3. Manufacturer shall not be liable for any incidental, consequential, special, or contingent damages
or expenses, arising, directly or indirectly, from any defect in the water filter or the use of the
water filter.
4. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any
defect in the water filter or component part(s) or from its use.
5. Manufacturer shall not be liable for any damage or product failures caused by any of the
following:
• The water filter or any of its component parts have been subject to misuse, alteration, neglect
or accident.
• The water filter has not been installed in accordance with the applicable local plumbing and/or
building code(s) and/or regulations or in their absence.
• The water filter is not installed, operated and maintained in accordance with the printed
Manufacturer’s instructions, including if the water filter has any additional aftermarket
equipment introduced into the sealed system not approved by the manufacturer.
• The water filter is exposed to highly corrosive conditions.
• The water filter is not continuously supplied with potable water.
• The water filter is not operated within the factory calibrated temperature limits.
• The water filter is removed from its original installation location.
• The water filter is installed in direct sunlight or exposed to freezing temperatures.
• The water filter or any of its component parts fail due to iron or sediment build-up.
• Clogging due to purchaser’s failure to replace the Pre-Filter cartridge.
• Damage caused by fire, flood or acts of God.
• Damage caused by over-pressurization in the water line.
6. This warranty does not cover damage caused by the use of parts that are not genuine Aquasana
parts. This includes, but is not limited to replacement filters, faucets, and/or diverter valves.
7. Except when specifically prohibited by the applicable state law, the Owner, and not the
Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred
in the removal, repair or replacement of the water filter or any component part(s) claimed to
be defective or any expense incurred to remedy any defect in the product. Such charges may
include, but are not necessarily limited to:
a. All freight, shipping, handling and delivery costs of forwarding a new water filter or
replacement part(s) to the owner.
b. All costs necessary or incidental in removing the water filter or component part(s)
and installing a new water filter or component part(s).
c. Any material required to complete, and/or permits required for, installation of a new water
filter or replacement part(s), and
d. All costs necessary or incidental in returning the water filter or component part(s) to a location
designated by the manufacturer.
How to get service
To receive service under this Warranty, you must contact Aquasana (A. O. Smith Water Treatment
(North America), Inc.) at 1-866-662-6885 or [email protected] within the Warranty Period to
describe the problem to a customer service representative who will verify that the product is under
warranty and determine whether a part or the system will be replaced and whether you must send
back the unit. You will be required to provide proof of purchase and proof of proper installation.
