Industrial micro IDE Flash (MIF) Module - HERMIT Series © 2010 APRO Co., Ltd.
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APRO cannot guarantee repair of any products beyond one year of End-of-Life due to limited availability
ement components. If repair components are not available, APRO will suggest equivalent
urchase and offer special pricing.
onsible for packaging the product such that no additional damage occurs during
g and handling. Any freight-collect shipments without notice in advance will be refused.
customer is responsible for the cost of shipping the product back to APRO.
ping back to the customer.
pay shipping charges for return and replacement. APRO
the most economical shipping method available.
2. Procedure
DOA (Defect on Arrival): Defect occurs within 30 days of purchase.
RMA out of the warranty period
service procedure is as follows:
2.1.
Request an RMA Number from APRO:
nd it by fax to +886-2-2929 0307 or e-mail to rma@APRO
of replac
products for p
1.5. Shipping
Charges
The customer is resp
normal shippin
For warranty repairs, the
APRO will pay for ship
For DOA warranty replacements, APRO will
reserves the right to use
The definition of defective products fall into three categories as described below:
RMA in warranty period
The above terms are determined by the purchase date on the invoice up to the time to product is returned
to APRO. APRO’s repair
(1)
Fill out an “RMA Request From” and se
-tw.com
(2)
APRO’s RMA engineer will check that the “RAM Request From” has been completed with precise
e a RMA number.
wait for the returned defective product to be repaired, this
RMA Request From”.
(1)
eturned products have to be packed properly to avoid damage during the transportation.
Please indicate your unique RMA umber on the top outside of the package.
(4) To speed up the RMA/DOA procedure, please notify us by e-mail (rma@APRO -tw.com
information. Then the customer will receiv
If you need a replacement rather than
requirement must be noted in your “
2.2.
Package and Delivery to APRO
R
(2)
DOA products: DOA products qualify for complete replacement and have to be returned with all
accessories included in the original purchase.
(3)
) with
