Appostar RTP-3280 User Manual Download Page 59

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TROUBLESHOOTING

RTP-3280 Thermal Receipt Printer

Problem

Possible Cause

Solution

A portion of the
paper is not printed.



There might be a
problem with the
printer mechanism.



Contact authorized service
personnel for service.

Compartment cover
does not open after
the Open button is
pressed.



The cutter blade is
not positioned
correctly.



Move the cutter blade back to its
normal position.
See “3.4 Paper jam Elimination”
on page

Summary of Contents for RTP-3280

Page 1: ...http www appostar com Receipt Thermal Printer RTP 3280 User s Manual Edition NOV 2012 Version 1 01...

Page 2: ...ferent from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Declaration of Conformity These devices comply with part 15 of the FCC Rules Opera...

Page 3: ...nformation contained in this document APPOSTAR reserves the right to make improvements to this publication from time to time in the contents hereof without obligation of the manufacturer to notify any...

Page 4: ...cts or mble or re duct on an amaged o ns will he m location specificatio ng a dry c volatile so clean an uct ccessories bjects on and cause vent of the duct and m Safety I ctions ma carefully a ce or...

Page 5: ...6 Location Considerations 7 2 2 Connecting the Computer 7 By Serial Interface Connection 7 By USB Interface Connection 8 2 3 Connecting the Cash Drawer 8 Single Cash Drawer 8 Two Cash Drawers 8 2 4 C...

Page 6: ...t Head 48 6 2 Cleaning the Manual Cutter 49 6 3 Cleaning Interior Components 49 6 4 Cleaning the Housing 50 Chapter 7 Troubleshooting 51 7 1 Status LED and Printer Beep 51 7 2 Printer Operation 52 Cha...

Page 7: ...terminals banking equipments and other demanding applications Read this manual for information on how to operate and maintain your printer The content of this manual is as accurate as possible However...

Page 8: ...cab Wall mount k Content ge s come wit from whom printer d ories es can be p le kit ts th your pa m you pur Sta P purchased ckage If a rchased the arter paper Power adapt from your USB cable RT any i...

Page 9: ...paper is nearing its end See 3 3 Adjusting the Paper Sensor on page 13 3 Open button Press to open the compartment 4 Compartment cover Protects the compartment press down to close 5 Status indicators...

Page 10: ...Green Solid Power is on Off Power is off 2 Paper LED Amber Solid Paper roll is near its end No paper 3 Error LED Red Solid Compartment cover open No paper Red Flashing Error occurred Compartment cover...

Page 11: ...s to the host system POS using the USB cable 6 Other interface version Beside the standard version USB RS232 interface board non detachable the RTP 3280 is available in other 3 versions which interfac...

Page 12: ...n The printer can be placed on a level surface or mounted on the wall Mounting the Printer NOTE To mount the printer a wall mount kit is required Use only approved wall mount kits Contact your dealer...

Page 13: ...ped on to avoid disconnection or knocking the printer 2 2 Connecting the Computer You can connect the host computer using one of the following connections Serial interface USB interface WARNING Before...

Page 14: ...1 Plug one end of an RJ 11 cable to the drawer kick out connector of your printer 2 Plug the other end to the connector of the cash drawer Two Cash Drawers NOTE An RJ 11 Y cable is needed to connect t...

Page 15: ...ord 3 Plug the power cord to a wall outlet WARNING May cause electric shock When the power cord is plugged to a wall outlet DO NOT unplug the power adapter from the printer or the power cord To discon...

Page 16: ...6 Loading the Paper Roll 1 Press the Open button to open the compartment cover 2 Place the paper roll into the compartment Take note of the correct paper direction 3 Pull out a small portion of the p...

Page 17: ...operly NOTE Before printing a test label make sure all connections are properly connected and there is enough paper roll in the compartment 1 Press and hold the Feed button and then turn on the power...

Page 18: ...ton to continuously feed the paper 3 2 Replacing the Paper Roll NOTE Always use high quality and approved paper rolls Contact your dealer to purchase Remove any adhesives on the paper roll before load...

Page 19: ...ggers the Paper LED to light up It has two adjustment settings Down Use if the printer is placed on a flat surface such as a counter top Up Use if the printer is mounted on a wall By default the paper...

Page 20: ...LED is slow flashing In this case the cover will remain closed even when the bar is pressed A Power off the printer B Remove the cutter cover by sliding it backwards Fig 2 C Rotate the gear wheel on...

Page 21: ...printer or any foreign object inside the printer 3 5 Advanced Settings The printer is shipped with default factory settings suitable for most users However it also offers advanced settings for users...

Page 22: ...election See Table 1 1 Transmission Speed 6 7 Reserved 8 Reserved Table 1 1 Transmission Speed Transmission Speed SW 5 SW 6 4800 Baud ON ON 9600 Baud ON OFF 19200 Baud OFF ON 115200 Baud OFF OFF TABLE...

Page 23: ...parity check data bits and flow control scheme Supported emulation language Print density Receive error handling method Printing the Status Report Before printing the status report make sure that the...

Page 24: ...r defined characters ESC 1B 40 Initialize printer ESC D n1 nK 00 1B 44 n1 nk 00 Set horizontal tab positions ESC E n 1B 45 n Turn emphasized mode on off ESC G n 1B 47 n Turn double strike mode on off...

Page 25: ...e downloaded bit image GS m 1D 2F m Print downloaded bit image GS 1D 3A Start end macro definition GS B n 1D 42 n Turn white black reverse printing mode on off GS H n 1D 48 n Select printing position...

Page 26: ...kI Sweden Italy Spain Pt Japan Norway DenmarkII SpainII Latin Korea 5 3 Code Page Table n Code Page Language n Code Page Language 00 PC437 IBM PC MS DOS 01 Katakana Japanese 02 PC850 Western Europe 03...

Page 27: ...179 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 2...

Page 28: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200...

Page 29: ...79 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 20...

Page 30: ...95 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 21...

Page 31: ...79 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 20...

Page 32: ...211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 216...

Page 33: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 34: ...179 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 2...

Page 35: ...95 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 21...

Page 36: ...163 179 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168...

Page 37: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 38: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 39: ...95 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 21...

Page 40: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 41: ...95 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 21...

Page 42: ...5 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 216...

Page 43: ...95 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 21...

Page 44: ...179 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 2...

Page 45: ...179 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 0 136 152 168 184...

Page 46: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 47: ...211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 E 136 152 168 184 200 216...

Page 48: ...7 243 4 0100 T 132 148 164 180 196 212 228 244 5 0101 E Y 133 149 165 181 197 213 229 245 6 0110 Z 134 150 166 182 198 214 230 246 7 0111 H X 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200...

Page 49: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 50: ...5 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 216...

Page 51: ...195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 2...

Page 52: ...95 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 200 21...

Page 53: ...179 195 211 227 243 4 0100 132 148 164 180 196 212 228 244 5 0101 133 149 165 181 197 213 229 245 6 0110 134 150 166 182 198 214 230 246 7 0111 135 151 167 183 199 215 231 247 8 1000 136 152 168 184 2...

Page 54: ...You need a cotton swab and alcohol solvent such as ethanol methanol or isopropyl WARNING After printing the print head can be very hot DO NOT touch it Let the print head cool before you clean it DO NO...

Page 55: ...tweezers to remove scraps of paper in between its teeth 6 3 Cleaning Interior Components NOTE You need a brush and cotton swabs moistened with water Use cotton swabs moistened with water to clean the...

Page 56: ...Thermal Receipt Printer 6 4 Cleaning the Housing NOTE You need a damped cloth with water WARNING DO NOT apply alcohol solvent or strong cleaning liquid on the printer housing To clean the printer hous...

Page 57: ...ED remains yellow Paper is near end Load a new paper roll See 3 2 Replacing the Paper Roll on page 12 LED and LED remain yellow and red the printer beeps Paper ends Load a new paper roll See 3 2 Repla...

Page 58: ...ng the Print Head on page 48 Print density is not set correctly Adjust the print density settings See 3 5 Advanced Settings on page 15 The paper roll used is of low quality or is not approved by the m...

Page 59: ...t printed There might be a problem with the printer mechanism Contact authorized service personnel for service Compartment cover does not open after the Open button is pressed The cutter blade is not...

Page 60: ...nt B Chinese 12 x 24 9 x 17 24 x 24 Number of columns 48 columns 64 columns 24 columns Character size W x H 1 5 x 3 0 mm 1 1 x 2 1 mm 3 0 x 3 0 mm Density 203 dpi Code Page Support 26 Code Pages Tradi...

Page 61: ...tions EMC Safety CE FCC Class A Operating temperature 0 C 45 C Storage temperature 10 C 50 C Operating humidity 10 90 RH Storage humidity 10 90 RH Physical Specifications Housing Cover Yellow Pink Lig...

Page 62: ...ter 56 8 2 Paper Specifications To ensure printing quality use only approved paper rolls with the following specifications Paper Roll Specification Paper Single ply thermal paper roll Roll Size 80 0 1...

Page 63: ...rve more than one PC while on duty Over the Ethernet we implement the TCP IP protocol to transfer data and manage printer from PC which has the ability to browse the internet with various browser such...

Page 64: ...re ou can retr RJ 45 Eth t browser y RTP 3280 default valu d to login P ssword Th trator Sett s subnet m now how to ending data connection rtual COM rt comes wit from Wind ick it to en ess as you riev...

Page 65: ...oked Press Next to proceed 3 Input the IP address in the upper field and press Next 4 Select Standard type and Generic Network Card then click Next 5 After displaying the information of the newly adde...

Page 66: ...search printers on the network You can get IP address of the printer from here 2 Click COM Mapping to switch to COM Mapping mode 3 Click Add to enter virtual COM setting screen Select RTP 3280 in the...

Page 67: ...rinter 61 4 After the virtual COM has been created you can see the mapping on the list Your PC now has a new COM port virtually You can check the device manager for the new COM port 5 Install the prin...

Page 68: ...2 TXD Output Printer PC Host Printer status data 3 RXD Input PC Host Printer Receive data 4 DTR Input PC Host Printer PC HOST set ready signal 5 GND Power ground 6 DSR Output PC Host Printer Printer...

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