TROUBLESHOOTING
52
RTP-3280 Thermal Receipt Printer
7.2 Printer Operation
Problem
Possible Cause
Solution
The paper roll does
not come out.
Paper is jammed.
Remove the jammed paper.
See “3.4 Removing Jammed
Paper” on page
14
.
No paper.
Load a new paper roll.
See “3.2 Replacing the Paper Roll”
on page
12
.
The printer
suddenly stops
printing.
Paper is jammed
Remove the jammed paper.
See “3.4 Removing Jammed
Paper” on page
14
.
Printing is faded or
of poor quality.
Print head is dirty.
Clean the print head. See “4.1
Cleaning the Print Head” on page
48
.
Print density is not set
correctly.
Adjust the print density settings.
See “3.5 Advanced Settings” on
page
15
.
The paper roll used is
of low quality or is not
approved by the
manufacturer.
Use only approved paper rolls.
Printer is turned on,
but does not
function.
The host computer or
other peripheral is not
connected to the
printer.
Check the cable connection.
The compartment
cover is opened.
Close the compartment cover.
Printer is printing
but nothing appears
on the paper.
Paper roll may be
installed in wrong
side.
Check if the paper roll is installed
correctly.
The paper roll is not
thermal type.
Check if the paper roll is approved
by the manufacturer. If not,
replace the paper roll.
