17
O
NE
Y
EAR
L
IMITED
W
ARRANTY
(USA),
cont.
HOW TO OBTAIN WARRANTY SERVICE
:
If a product covered by this warranty and sold in the USA by AW proves to be defective
during the warranty period AW will, at its sole option, repair it or replace it with a
comparable new or reconditioned product without charge for parts and labor, when said
product is returned in compliance with the following requirements:
1.
You must first contact AW at the following address/phone for assistance:
APPLIED WIRELESS, INC.
1250 Avenida Acaso, Suite F
Camarillo, CA 93012
Phone: (805) 383-9600
If you are instructed to return your product directly to the factory, a Return
Merchandise Authorization number (RMA) will be issued to you.
2.
You must package the product carefully and ship it insured and prepaid. The RMA
number must be clearly indicated on the outside of the shipping container.
Any
product returned without an RMA number will be refused delivery.
3.
In order for AW to perform service under warranty, you must include the following:
(a)
Your name, return shipping address (not a PO Box), and daytime telephone number.
(b)
Proof of purchase showing the date of purchase.
(c)
A detailed description of the defect or problem.
Upon completion of service, AW will ship the product to the specified return shipping
address. The method of shipping shall be at AW’s sole discretion. The cost of return
shipping (within USA) shall be borne by AW.
18
Troubleshooting Guide
Symptom
Possible Problem
Notes
Poor Range
Antenna
Receiver Antenna
connected, vertically
oriented and placed
preferably at least 7' high
and away from metal
surfaces.
Antenna will not work inside
a metal box
RF Interference
Check equipment operation
at a different location.
Battery
If the remote transmitter has
an indicator LED, does it
light brightly when button is
pressed? If not, replace
battery.
Doesn't Work
Power
Check power to receiver
(power LED lit?)
Relay Connection
Verify connected to the
correct Relay.
ID Code Match
Re-"Learn" remote to
receiver. MUST BE DONE
WITH ANTENNA
REMOVED.
Re-Boot Needed
Remove power from
receiver for at least 5
seconds.
