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XR-3 TS2 Module Operation Manual
XR-3
Page 63 of 66
j) While attempting to download or run the FlashUpdate application, the download just
seems to stall out and not make any progress. What could be the cause of this?
i) This issue is most likely caused by your anti-virus software or firewall blocking our
program. Please temporarily disable your computer’s anti-virus software and firewall
so it doesn’t interfere with the installation of the FlashUpdate and MeterMaid
programs and the related USB drivers. If you have a hardware firewall, either stand-
alone, or in a router, you must either modify the settings of the device to permit
access to our program or you will have to entirely by-pass the router or other
inhibiting hardware device. Also ensure that you are signed on as Administrator or
have Administrator rights for Microsoft Windows.
If your company has a strict policy and the firewall blocks any executable files, then
please contact your IT department and ask for assistance. Applied Instruments is
more than happy to speak to the IT department about a work-around solution.
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Summary of Contents for XR-3
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