GUARANTEE TERMS AND CONDITIONS
This guarantee applies only to the product & parts supplied
by the cylinder manufacturer and its associated brands
(hereafter the term ‘product’ refers to Stainless UV).
The manufacturer guarantees to the homeowner that for a
period of 2 years from the date of commissioning or legal
completion if new build, that the products and associated
components installed will - Conform to manufacturers
specification; and be free from defects in materials and
workmanship, subject to the conditions set out below.
Please note:
this guarantee excludes all pipework and
connections and excludes any ancillary equipment as may be
connected to the product. (Example: descaling equipment,
water softeners)
The guarantee is extended to a total of 25 years for the
stainless steel inner vessel in domestic properties.
This guarantee means that the manufacturer will take
responsibility for the cost of guarantee repair of a product
by a Service Engineer approved by the services team,
so that the product shall conform to the manufacturers
specification.
The manufacturer reserves the right, at it’s discretion to
replace a product or major component where it considers it
to be beyond economical repair.
In the event of a breakdown during the guarantee period
please call our Customer Service Department on:
0330 999 0035 - UK
Guarantee repair is free of charge to you for any parts and
labour, providing all the guarantee conditions have been
met.
GUARANTEE TERMS & CONDITIONS
Please read the following conditions before registering your
product and before seeking any guarantee service support
IMPORTANT: The Manufacturer guarantee is subject to
the home owner registering with the Customer Service
Department within 30 days of commissioning / occupation if
new build to confirm:
• Product Make / Model
• Details installation (can be found in Benchmark Log Book
left by installer)
Please complete the registration card provided and return
to:
Customer Service Department, APP Stainless UV cylinders,
Tadman Street, Wakefield, WF1 5QU, UK
If you do not register the Product then the manufacturers
Guarantee is limited to twelve months from the date of
commissioning.
The product must be maintained by a competent person*
within 12 months after commissioning, and thereafter at
12 monthly intervals. The manufacturer reserves the right
to seek evidence of this maintenance to our reasonable
satisfaction before approving any guarantee servicing
/ repairs. This may include evidence of completed
BenchmarkTM log book and service agreement / invoice.
Annual Services are available from the Customer Service/
Technical Support team.
*A competent person is a business that has been adjudged
by an accredited body** to be sufficiently competent to self-
certify that its work complies with Document (G) Part 3 of
the Building Regulations of England and Wales
*May Include SEI registered installers and/or FAS trained
plumbers who have completed the renewables technology
module
** An example of which is BPEC
Any exchanged component will become the legal property of
the manufacturer.
This guarantee is valid provided that:
• The product has been installed by a competent installer
and as per the instructions contained in the installation
manual and all relevant Codes of Practice and Regulations in
force at the time of installation.
• Any disinfection has been carried out in accordance with
BS 6700.
• The product has not been modified in any way.
• The system is fed from domestic mains water supply
complience with water regulations 2000
• The product has only been used for the storage of
wholesome water (max. 250mg/l chloride – for hard
water areas, the manufacturer recommend the use of an
electrolytic scale reducer)
• Any 3rd party labour charges associated with replacing
the unit or any of its components have been authorised in
advance by the Customer Service/ Technical Support team.
• It has only been used for the storage of potable water.
• The product has not been subjected to frost, nor has it
been tampered with or been subjected to misuse or neglect.
• No factory fitted parts have been removed for
unauthorised repair or replacement.
• The BenchmarkTM Commissioning Checklist and Service
Record included with this product Installation Manual have
been completed.
• Regular maintenance has been carried out by a competent
person in accordance with the requirements set out in the
maintenance section of the installation manual.
• The owner or installer has registered the product on-line at
www.cylinders.co.uk within 30 days of purchase. Failure to
do so may result in a reduced warranty period.
• Evidence of purchase and date of supply must be submitted
upon making a claim.
• Any replacement parts used should be authorised Cylinders
spare parts.
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STAINLESS UV
UNVENTED HOT WATER CYLINDERS
