Specification English
6.
Technical Support
Firmware Upgrade
This drive uses Flash type firmware, a small piece of software that can be overwritten
and updated. To ensure more reliable operations and enhanced performance of the
drive, updates to the firmware will be made available. You can download and
upgrade the latest version via our website
http://download.aopen.com.tw
if
necessary.
Troubleshooting
Write problems
Symptom Possible
Causes
Solutions
Bad connection between IDE
cable and your 16x DVD Dual
drive.
Ensure that cables or IDE connectors are not
damaged, bent or dented. Check especially the
pins.
Conflicts with other IDE
devices.
Ensure the Master/Slave device setting of 16x
DVD Dual is not conflict with the other IDE device
connected to the same IDE port.
No drive recognition
Using other writing software
which not supports your 16x
DVD Dual drive.
Use the writing software provided with this 16x
DVD Dual drive. When using other software,
ensure your 16x DVD Dual drive is supported by
contacting the software supplier.
Using other writing software
which not supports your 16x
DVD Dual drive.
Use the writing software provided with this 16x
DVD Dual drive. When using other software,
ensure your 16x DVD Dual drive is supported by
contacting the software supplier.
Disc inserted upside down.
Reinsert the disc with label side up.
No power.
Check if the power cord is securely connected to
the connector.
IDE cable isn’t connected
properly
Ensure the cable of IDE connectors are not
damaged, bent or dented. Check especially the
pins.
Cannot write
Install more than one
CD/DVD writing software
simultaneously.
Remove other writing software. Just keep one
software on your hard disk.
Wrote with another writing
software
If different writing software is used comparing to
the previous writing, errors may occur. Use
always the same writing software.
Cannot add writing on
blank DVD media.
Short of DVD
±
RW capacity
Capacity of CD-R/RW media is limited to 650MB
(74 min-type) and DVD
±
RW/
±
R (Single Layer)
media limited to 4.7GB including lead-in, lead-out
and TOC data. Use a new CD-R/RW or DVD
±
RW/
±
R media if the capacity is insufficient for the
additional data.
Cannot write at highest
speed
CD-R/RW media not
compatible with the highest
speed.
Use the highest speed compatible discs or writ
with lower speed.
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