Specification English
-- E-23 --
Appendix B.
Frequently Asked Question (FAQ)
The following FAQ’s are the most common problems you may find during installation or
regular use. Please review these FAQ’s to have your problem solved. In case you do not
find any items that answer your problem, please contact your dealer or technical support.
Q: Computer won’t boot up after installation.
Please proceed the following procedures to get your computer back to work:
y
Turn off and unplug your computer first. Check each connector along both IDE
cables. (Bent pins, orientations or bad contacts.)
y
Check if the power cable attached correctly to each drive.
y
If an IDE cable is connected with CD-R/RW and other device, check the jumper
settings of both devices and make sure the “MA” (master) and “SL” (slave)
settings are different from each other.
Q: The CD-R/RW doesn’t show up in My Computer or Explorer.
The following steps will assist you to get your drive to work as a CD-ROM:
y
If you cannot find CD-R/RW in Explorer, restart your computer, or shut it down
and then turn it on again.
y
Is the CD-R/RW receiving power properly? You can test it by pressing eject
button to see if the tray opens and closes.
y
Is the IDE cable connected properly? Be careful to turn off and unplug your
computer system before checking this item. Check the connection by your
opening computer system to see if the IDE connector well inserted and the
colored stripe on the side of the IDE cable lines up with PIN-1 of each
connector.
y
Select "enable both IDE channels" to enable the IDE channels. Then reboot
your PC.
Q: The CD-R/RW has problem in reading CD disc, or Error message when
double-clicking on the CD-R/RW icon.
There are several ways to solve this problem as follows:
y
The CD disc in the tray may be loaded upside-down, or a little off-center. Try
re-loading the CD disc with its label side up.
y
After loading a CD disc, it will take a moment to let the CD-R/RW read the disc
information. When the indicator on the front panel stops flashing and stays
green, it is ready for access.
y
If the disc you just loaded is a blank CD disc, try it later after copying some
information to the CD.
