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If you have trouble with the unit, please use this list to identify the problem. By trying one or more of the solutions
to the possible cause, you should be able to solve the problem. If this list does not cover your present problem, or
if you have other technical difficulties with the unit, please contact your local dealer.
Note: *
Propane tanks are equipped with a safety shutdown device that may cause low or no gas/flame at the
burners if operating and lighting instructions are not followed exactly.
If you suspect the propane tank
safety shutoff is in effect:
1) Shut off all grill valves. 2) Shut off tank valve. 3) Open and close a main
burner valve. 4) Open tank valve. 5) Follow the LIGHTING INSTRUCTIONS. Lighting instructions are
located in the owner’s manual and printed on the unit's metal drip tray. If the problem persists, continue
troubleshooting, or contact your local dealer or distributor for assistance.
PROBLEM
POSSIBLE CAUSE
CORRECTION
Ignition system
failure
1.
Improper air shutter adjustment
1.
Adjust air shutters.
2.
No spark generated at the valve
2.
Retry to light. If ignition failure continues,
contact dealer for valve replacement.
3.
Low gas pressure
3.
Have the gas co. check supply pressure.
4.
Front carry-over port
4.
Clean burner ports.
5.
Igniter malfunction
5.
Contact dealer for replacement.
Insufficient heat /
low flame
1.
Burner ports clogged
2.
Improper air-shutter adjustment
1.
Remove burners and clean out ports.
2.
Adjust air shutters.
3.
Using propane orifice for natural gas
3.
Check/change orifices.
4.
Low gas pressure/flame (propane)
4.
Refill propane tank, or reset propane
tank safety*: Shut off all valves
(including propane tank) and follow
lighting instructions exactly.
5.
Low gas pressure/flame (natural)
5.
Have a qualified professional service
technician check for proper gas supply,
setup, and pressure.
6.
L.P. regulator hose cracked due to age
6.
Replace L.P. regulator hose.
Uneven heating
1.
Burner ports partially blocked by debris
1.
Remove burners and clean out ports.
2.
Small spiders or insects in burner
2.
Inspect burners and orifices for spider
webs or other debris that may block flow.
3.
Improper air shutter adjustment
3.
Adjust air shutter.
Rotisserie noisy
1.
Rotisserie out of balance
1.
Adjust rotisserie counterbalance.
Burner goes out on
LOW
1.
Valve “Low” setting needs adjustment
1.
See the VALVE "LOW" SETTING
ADJUSTMENT section for details.
TROUBLESHOOTING
