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6 FAQ
6.1 My fingerprint has been enrolled but often failure in identification
Reason Solution
1. The fingerprint was not
captured properly
Enroll the finger again. Please refer to
illustration of pressing finger.
2. Direct sun light or too bright
light
Avoid direct sun light or other bright light
3. Too dry finger
Touch the forehead to increase oily level
of the finger.
4. Too wet finger with oil or
cosmetics
Clean fingers with towel
5. Low fingerprint quality with
callus or peeling
Enroll other fingers with better quality
6. Wrong way in placing fingers
when punching in/out
Please refer to illustration of pressing
finger.
7. Latent fingerprint on the
surface of sensor
Clean sensor surface
(
adhesive tapes
recommended
)
8. Not enough finger pressure
Place the finger evenly on the sensor
with moderate pressure
9. Influence by fingerprint image
change
Enroll fingerprint again. Please refer to
illustration of pressing finger.
10. Fingerprint not enrolled yet
Place enrolled finger.
6.2 T&A system can't be connected with PC
Reason Solution
1. Communication method not set
correctly
Select the correct communication
method
2. Cable not plugged firmly or
cable hardware problem
Plug the cable firmly or change another
cable
3. Not able to connect COM
(wrong COM No)
Please enter the right COM No
4. Not able to connect Net (wrong
setting)
Please refer to TCP/IP Set. Connecting
Time Attendance terminal
6.3 No records found though staff have clocked in/out