UK and EU Guarantee
Your new Andrew James product
comes with a 24 month guarantee
and a 2 year fixed warranty,
effective from receipt confirmation.
Your receipt or order number is
required as proof of purchase date
so it is imperative that you keep it
safe. This guarantee only applies if
the item has been used solely for
the
use
intended,
and
all
instructions have been followed
accordingly.
Please
note
this
product is only for domestic use
only and is not for commercial use.
Abuse
of
your
product
will
invalidate the guarantee. Returned
goods can only be accepted if
repackaged properly within the
original colour product box, and
presented with the original receipt
of sale/order number. This does not
affect your statutory rights.
Returned products must be cleaned
and returned to us in as close to
delivery condition as possible.
If your product develops a problem
within the first 12 months of the
fixed warranty, we will pay all
shipping costs to have it returned to
us. After 12 months the customer
will be liable for the cost of
returning the product to us. We will
then pay to have the repaired/
replaced item shipped back to the
customer. If you wish to return your
item for a full refund, you have the
right to do so within the first 7 days.
For our returns policy please go to
www.andrewjamesworldwide.com
Customers are responsible for any
taxes applied to our products when
they are shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned
to us, we will aim to repair or
replace it within 30 days of receipt.
The guarantee does not cover any
defect arising from improper use,
damage, build-up of lime scale or
repair attempts made by third-
parties. Also, the guarantee does
not cover normal wear and tear of
individual parts.
Please note: This guarantee does
not cover the glass bowl or the
halogen oven accessories.
Electrical Information
Class 1 Earthed Products
Always ensure the voltage on the
rating label corresponds to the
power supply where the product is
being used.
WARNING! This product must be
connected to an earthed electrical
power supply. The green/yellow
conductor in the supply cord must
be connected to the Earth terminal
in the plug. The power supply must
have an Earth connection.
