17
Problem
Possible cause and solution
Appliance does not switch on
•
There maybe a fault with the power
cord, plug or electrics of the appliance.
Seek professional help from a fully
qualified electrician or service centre.
•
Check the handle is pushed down fully
and has clicked into position.
The fan is working but no heat is being
produced
•
The bulb may need to be replaced.
Troubleshooting
UK and EU Guarantee
Your new Andrew James product comes
with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt
confirmation. Your receipt or order
number is required as proof of purchase
date so it is imperative that you keep it
safe. This guarantee only applies if the
item has been used solely for the use
intended, and all instructions have been
followed accordingly. Please note this
product is only for domestic use only and
is not for commercial use.
Abuse of your product will invalidate the
guarantee. Returned goods can only be
accepted if repackaged properly within
the original colour product box, and
presented with the original receipt of
sale / order number. This does not affect
your statutory rights.
Returned products must be cleaned and
returned to us in as close to delivery
condition as possible.
If your product develops a problem
within the first 12 months of the fixed
warranty, we will pay all shipping costs
to have it returned to us. After 12
months the customer will be liable for
the cost of returning the product to us.
We will then pay to have the repaired /
replaced item shipped back to the
customer.
If you wish to return your item for a full
refund, you have the right to do so
within the first 7 days. For our returns
policy please go to:
Customers are responsible for any
taxes applied to our products when
they are shipped outside of the EU.
All of our prices are inclusive of VAT.
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