18
Error codes table
The table below lists possible error codes, the reason for error occurrence, and ways to resolve them. The
following section (4
.1.5.1) describes methods on “How to” and provides “additional information”.
NOTE:
In the table below, checking or replacing a cable (actuator extension cable or R-Net cable) can be done
with
a temporary cable not belonging to the chair
. This makes it possible to verify whether the suspected faulty
cable is truly defective without wasting time in unnecessary disassembly.
Error code
displayed
on
joystick
with color
screen
Error code on joystick
with LED display
(indicator lights)
Number of
flashes of
indicator
light on e-bx
Reason
Problem solving tips
9600
14
Problem inside the
e-bx controller
(from now on referred
to as e-bx)
1.
Make sure that all connections to the e-bx are secure and that none
are damaged. After inspection, turn off the R-Net system and turn it
back on.
2.
If the problem persists, replace the e-bx.
9601
14
9602
14
9603
14
9604
14
9605
14
9606
14
9607
14
9608
14
Wrong version of R-Net
1.
If necessary, update the e-bx firmware.
2.
If the update does not solve the problem, reconfigure the R-Net
system.
3.
If the problem persists, replace the e-bx.
9609
14
Problem inside the
e-bx
1.
Make sure that all connections to the e-bx are secure and that
none of the cables are damaged. After inspection, turn off the R-
Net system and turn it back on.
2.
If necessary, update the e-bx firmware.
3.
If the problem persists, replace the e-bx.
960A
14
9620
8
9621
9
9640
The speed indicator light
flashes 10 times, then
the battery voltage
indicator turns off and
one light of the battery
voltage level flashes
twice.
7
Problem with the
internal calibration of
e-bx
1.
Reset alarm by turning chair off and back on, making sure the
error does not reoccur.
2.
If error reoccurs, replace the e-bx.
9641
14
Interrupted R-Net
communication
1.
Reset alarm by turning chair off and back on, making sure the
error does not reoccur.
2.
If error reoccurs, replace the e-bx.
