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Appendix C: Troubleshooting

AMX Lighting PROlink/AXlink Programming

Appendix C: Troubleshooting

Software Issues

The following items address software related technical support issues.

The following steps describe the steps necessary to use it in Terminal Emulator mode.

Using PASS mode

Use with a computer running Axcess software connected to an AXlink master controller, and the

AMX Lighting controller connected as an AXlink device.

Establishing communication with the Axcess controller can be verified when the display window in

the lower left corner of Axcess shows the PUSH channels and channel numbers.

Go to the Terminal Emulator screen (Ctrl+T or F4) after communication is verified.

Type "VER" to get status of AXlink devices online to the controller. This is where you

determine the AXlink device number of the AMX Lighting controller.

Enter Pass mode by typing PASS followed by the device number. If the device number of the

AMX Lighting controller were 96, you would type "PASS 96".

Press Enter.

The AMX Lighting controller returns the string ERXON in acknowledgment. If you do not get

the pack, you have not communicated or something else is wrong.

Once this point has been reached, the Pass mode will last for 15 seconds. After that time it is

required that you re-enter pass mode.

Testing AMX Lighting features

The following table lists the different procedures for testing AMX Lighting.

Testing procedures for AMX Lighting features

To test this

Type this, then press Enter Result

Communications

Status of AMX Lighting channel 1

Curves

Status of All Curves

Status of All Levels

AL100

All levels = 100%

AL0

All levels = 0

Channels

1L50T9

AMX Lighting channel 1 = 50%

2L50T9

AMX Lighting channel 2 = 50%

3L50T9

AMX Lighting channel 3 = 50%

4L50T9

AMX Lighting channel 4 = 50%

5L50T9

AMX Lighting channel 5 = 50%

6L50T9

AMX Lighting channel 6 = 50%

Low End Setting

<Pack number>LE?

Pack Status of Low End Trim

Ramping Up

AL100T20

Ramp all up in 20 sec.

Ramping Down

AL0T20

Ramp all down in 20 sec.

Summary of Contents for ProLink PRO-DP8

Page 1: ...instruction manual Lighting Control AMX Lighting PROlink AXlink Programming ...

Page 2: ... liability applies whether damages are sought or a claim is made under this warranty or as a tort claim including negligence and strict product liability a contract claim or any other claim This limitation of liability cannot be waived or amended by any person This limitation of liability will be effective even if AMX Corporation or an authorized representative of AMX Corporation has been advised ...

Page 3: ...res the use of a dimmable ballast and a dimmable lamp Ballast manufac tures must verify that the ballast is dimmable according to written or known specifications Although AMX Corpora tion will try to discern the dimming capability of a ballast from the manufacturer it is still the responsibility of the dealer to obtain this information Each dimmable ballast must be connected to the proper AMX Corp...

Page 4: ......

Page 5: ...connecting PROlink 8 Connecting dry closures 9 Dry closure method to reset Default Settings 9 Default Settings and Parameters 10 Wiring Considerations 12 Preparing connecting captive wires 12 Axcess Control PC to Axcess Controller 12 AXlink wiring between multiple devices 13 PROlink wiring between multiple devices 13 Power considerations 13 Power connections 13 AXlink connections 13 Programming St...

Page 6: ...btaining a Pack Level status 23 Obtaining All Pack Level status 23 Obtaining a Pack Low End Setting status 24 Obtaining firmware version in PROlink 24 Operation Commands 24 Recalling Presets 24 Ramping Dimmers Up 24 Ramping Dimmers Down 25 Stop Ramping Dimmers Method 1 25 Stop Ramping Dimmers Method 2 25 Stop Ramping for All Dimmers 25 Ramping a Preset Up 25 Ramping a Preset Down 26 Stop Ramping P...

Page 7: ...ds 32 Recalling Presets 32 Ramping Dimmers Up 32 Ramping Dimmers Down 32 Ramping All Dimmers Up 32 Ramping All Dimmers Down 33 Turning All Channels On 33 Turning All Channels Off 33 Ramping Presets Up 33 Ramping Presets Down 34 Setting Dimmer Levels 34 Setting a Dimmer Level as Undefined 34 Setting all Dimmer Levels to Undefined 34 AXlink Buffer Commands 35 AXlink Level Commands 35 Appendix A PROl...

Page 8: ...iv AMX Lighting PROlink AXlink Programming Table of Contents ...

Page 9: ... and status back to the PROlink buffer The PROlink buffer in Pack 1 acts as housekeeper for the rest of the PROlink system The PROlink buffer allows a maximum of 24 characters The PROlink programming and operational commands are sent as strings to this buffer before going to the dimming engine PROlink allows ten 6 channel packs to be connected for a combined system of 60 dimmers Any preset sent to...

Page 10: ...ar construction There are three basic components to the modular structure Controller Enclosure and Dimmer Switch Modules All AMX Lighting controllers have six channels of control Seven channels of control will always require the use of two controllers In order to have the controllers address different dimmers ranges they have a DIP switch installed to address each pack group of six channels to a s...

Page 11: ...g engine The same is true in reverse such that the dimming engine updates the PROlink buffer that sends data to the AXlink buffer and then to the AXlink Central Controller FIG 3 shows the pathway of the Axcess commands to the dimming engine FIG 2 RDD DM low voltage connections and DIP switches FIG 3 Flowchart for Axcess Send_Commands to dimming engine AXlink device number DIP switch SW1 PROlink de...

Page 12: ...ts use these defaults as do ramping operations Curve settings are setup commands done on a individual channel basis and are not global Curves are set in the beginning and do not need to be changed unless the loads also change Recording commands These commands send preset data to the AMX Lighting memory chip All recording and setup commands are stored in non volatile memory These commands are also ...

Page 13: ...connected to a standard load FIG 4 shows a sample dimming curve Sometimes a fixture or lamp has a problem dimming down to a low range When this happens the lights can flicker and cause unwanted dimming performance To correct for anomalies in the dimming performance of various devices the AMX Lighting controller has provisions to individually set a low end trim for each of the six dimming channels ...

Page 14: ...Introduction 6 AMX Lighting PROlink AXlink Programming ...

Page 15: ...sh sent to the Axcess Central Controller Configuring and connecting AXlink The DIP switch SW1 sets the AXlink device number The device number is determined by the value of all the switch position settings The following table shows the SW1 DIP switch positions and their values The device number assignment range is 1 through 255 To set DIP switch SW1 and connect AXlink 1 Power Off the unit at the ci...

Page 16: ... work if you assign pack numbers outside of the range DIP switch 8 is a test switch It will turn all the lights to full in the On position It must be in the Off position for normal operation To set DIP switch SW2 and connect PROlink 1 Power Off the unit at the circuit breaker 2 Locate the SW2 DIP switch and set the pack number using the values shown above The pack number must be 1 to 10 3 Connect ...

Page 17: ...ntrol card for one minute will reset all default settings and parameters to the factory default settings as listed previously To reset a AMX Lighting controller to default mode 1 Power Off the AMX Lighting controller at the circuit breaker panel FIG 7 PROlink wiring diagram FIG 8 9 pin dry closure connector standard configuration Default Dry Closure Presets Contact closure Default presets function...

Page 18: ...nd feedback strings Once a default parameter is set it does not have to be changed for the life of the system These settings are stored in non volatile memory in a separate memory chip The first 8 presets are defined in the default startup and these presets are also attached to the default dry closures The eight dry closures will recall the first 8 presets All default values and the clearance of a...

Page 19: ...resets Contact closure Default presets functions 1 Preset 1 Channel 1 at 100 in 1 second 2 Preset 2 Channel 2 at 100 in 1 second 3 Preset 3 Channel 3 at 100 in 1 second 4 Preset 4 Channel 4 at 100 in 1 second 5 Preset 5 Channel 5 at 100 in 1 second 6 Preset 6 Channel 6 at 100 in 1 second 7 Preset 7 Channel 1 6 at 100 in 1 second 8 Preset 8 Channel 1 6 at 0 in 1 second Factory presets Preset number...

Page 20: ...hreads and damage the connector Axcess Control PC to Axcess Controller The following table lists the pinout information for the DB 9 connector FIG 10 shows a DB9 pinout relation from the computer to the Axcess Central Controller Use cable FG 10 727 to connect computer the COM port to Axcess or AXCENT Program Port Do not connect power to the device until the wiring is complete DB 9 Connector Pinout...

Page 21: ...in offline until Pack 1 is reset AXlink connections In order to establish an AXlink connection for programming the controller must be connected to a power source and be powered on The AMX Lighting system will allow programming after power has been applied Once power has been applied and the AMX Lighting controller has established an AXlink connection the 12VDC supply to the processor will allow pr...

Page 22: ...Pre Installation Settings 14 AMX Lighting PROlink AXlink Programming ...

Page 23: ...ith a carriage return CR like 0D The ASCII character C or 0C precedes all responses from the AMX Lighting controller The PROlink response will have a carriage return 0D and a line feed 0A at the end of each response For example purposes the device is always named LTS and the CR will be substituted with the Decimal numerals 13 Levels are expressed in percent from level 0 zero to 99 with full On or ...

Page 24: ...Lighting enclosure must service several rooms or when a preset is needed for only one light in the entire room The All Levels Undefined command is often used before recording a preset to clear the scene to a neutral level A preset stored with all levels undefined will have no affect on the dimmers when recalled The following example shows a command line where any undefined dimmers wouldn t be incl...

Page 25: ...l react like it has changed or stored the new preset without actually doing so This can be a potential source of confusion There is no digital command to determine if the jumper is in place or not AXlink Programming Strings Earlier lighting products communicated via RS232 that required them to use Send_Strings More recent lighting products began to use AXlink cable to communicate on an AXlink bus ...

Page 26: ...ion Presets use the GOTO command levels are preceded by the word LEVEL and time values are preceded by the word IN Responses The responses from the AMX Lighting controller can be turned Off in order to quickly send commands Commands can be sent faster if there is no waiting for a response after each command is sent The default mode at startup is RXON which will allow responses to be sent from the ...

Page 27: ...g a Level command If a level command is sent without the time value specified T the dimmer will go to the specified level using the Default Level Time The factory default for this value is 1 second Send_String LTS LT t 13 Variables t Fade time 0 255 in seconds Example Send_String LTS LT1 13 PROlink response CLEVEL TIME SET AT 001 RT Ramp Time is the time it takes to raise or lower the channel or p...

Page 28: ...he AXlink master and it is the default start up condition Send_String LTS RN 13 Example Send_String LTS RN 13 PROlink response CRXON MODE RF Response Off PROlink acknowledges each command with a response This command will disable responses to the AXlink master and speed up communi cation Send_String LTS RF 13 Example Send_String LTS RF 13 P Phase zero crossing detection and correction features at ...

Page 29: ...there until it reaches level 0 Recording Commands These commands send preset data to the AMX Lighting controller memory chip All recording and setup commands are stored in non volatile memory These commands are also used to store presets assign presets for dry closure recall and erase stored presets QQQ The command triggers execution equivalent to start up or activation of reset button Syntax pack...

Page 30: ...e this command to determine any undefined channels Format Send_String LTS s R t 13 Variables s This is the preset number t This is the ramp rate 0 255 in seconds Example 1 Send_String LTS 4R2 13 PROlink response CRECORD 004 IN 002 Example 2 Send_String LTS 4R 13 PROlink response CRECORD 004 IN 003 default time 3 Format Send_String LTS p E cl P s 13 Variables p This is the pack number 1 10 or A all...

Page 31: ...entify any undefined channels Obtaining All Pack Level status This is the fastest way to see the levels in a PROlink system The PROlink answer gives the pack levels starting with pack one a carriage return and a line feed and then the next pack It does not report packs that are not on line This command does not identify any undefined channels Format Send_String LTS p C 13 Variables p This is the p...

Page 32: ...way to have many lights change levels Ramping Dimmers Up The dimmer will continue ramping until the carriage return is sent or until the dimmer reaches level zero or 100 Ramping is best done on the push while stopping is done on the release of a button Format Send_String LTS p LE 13 Variables p This is the pack number 1 10 or A all Only one pack at a time Example Send_String LTS 1LE 13 PROlink res...

Page 33: ...ble way to stop the ramping of dimmers This command will also stop preset ramping Ramping a Preset Up The preset will continue ramping until the carriage return is sent or until the new preset is reached Ramping is best done on the push while stopping is done on the release of a button This is the same as AXlink channel command 145 and preset 254 Format Send_String LTS n D no enter Variables n Thi...

Page 34: ...ceived Setting Dimmer Levels If the value for t is not entered the AMX Lighting controller will use the value specified by the Default Preset Time The t parameter is optional This is the fastest and most reliable way to send multiple dimmers to the same level Format Send_String LTS PD Example Send_String LTS PD PROlink response CPRESET 001 RAMPING DOWN Format Send_String LTS 13 Example Send_String...

Page 35: ...e no affect on the dimmers when recalled Use this type of preset to initiate unique actions that do not change the lighting Closing or Pushing a Dry Closure The closure will remain closed until a release is sent Closed closures respond on AXlink with channels 147 to 154 going on PROlink will display preset number recalled Format Send_String LTS n L m T t 13 Optional Format Send_String LTS n L m 13...

Page 36: ...he closure will remain closed until a release is sent Released closures respond on AXlink with channels 147 to 154 going off Format Send_String LTS p XO cl 13 Variables p This is the pack number 1 10 or A all cl This is the dry closure number 1 8 Example Send_String LTS 1XO2 13 PROlink response NO RESPONSE ...

Page 37: ...hting Channel Commands Channel number Function Channel number Function 1 128 Status of presets indicates active preset 142 Ramp all 60 channels down 129 Ramp channel 1 up 143 Turn all 60 channel on 130 Ramp channel 2 up 144 Turn all 60 channels off 131 Ramp channel 3 up 145 Ramp active preset up 132 Ramp channel 4 up 146 Ramp active preset down 133 Ramp channel 5 up 147 Status of dry closure 1 134...

Page 38: ...bling AXlink Levels Responses PROlink acknowledges each command with a response This command will enable responses to the AXlink master and it is the default start up condition Disabling AXlink Levels Responses PROlink acknowledges each command with a response This command will disable responses to the AXlink master and it is the default start up condition Format SEND_COMMAND LTS RT t Variables t ...

Page 39: ...reset 1 is active AXlink channel 1 is active Retrieving a Dry Closure PUSH RELEASE status AXlink channels 147 through 154 are linked to the active status of the 8 dry closure inputs Each closure has an independent status This input section of the AMX Lighting controller can act in a similar manner to an Input8 card Format SEND_COMMAND LTS SP s T t Variables s This is the preset number t This is th...

Page 40: ...preferred for this application Ramping All Dimmers Up The dimmers will continue ramping up as long as the channel is on or until the dimmers reach level 100 A TO statement is preferred for this application Format SEND_COMMAND LTS RP s T t Variables s This is the preset number t This is the ramp rate 0 255 in seconds optional Example SEND_COMMAND LTS RP1T6 PROlink response NO RESPONSE Format AXlink...

Page 41: ... will continue ramping up as long as the channel is on or until the preset reaches level 100 with all dimmers on PROlink A TO statement is preferred for this application Format AXlink channel 142 Example PUSH TP 114 TO LTS 142 Ramp all dimmers down PROlink PUSH response CALL DOWN PROlink RELEASE response CALL STOP Format AXlink channel 143 Example PUSH TP 115 TO LTS 143 Turn all dimmers On PROlink...

Page 42: ... will stay in the undefined mode until it is reassigned to a level from 0 to 100 This command is often used before recording a preset to clear the scene to a neutral level A preset stored with all levels undefined will have no affect on the dimmers when recalled Format AXlink channel 146 Example PUSH TP 118 TO LTS 146 Ramp preset down PROlink PUSH response CPRESET 001 RAMP STOPPED PROlink RELEASE ...

Page 43: ...in the DEFINE_VARIABLE section of the Axcess pro gram An example of the Array would be LTS_BUFFER where the is the length of characters in the buffer Syntax CREATE_BUFFER device array ArraymusthavebeendefinedinDEFINE_VARIABLEasa string array Example DEFINE _VARIABLE LTS_BUFFER 100 DEFINE_START CREATE_BUFFER LTS LTS_BUFFER AXlink Level Commands CREATE_LEVEL CREATE_LEVEL buffers incom ing level chan...

Page 44: ...ntax DEFINE_CONNECT_LEVEL device1 level_1 device2 level_2 device3 level_3 Example 1 DEFINE_CONNECT_LEVEL LTS 1 TP 1 LTS 2 TP 2 CREATE_LEVEL LTS 1 DIM1 AXlink response Touch panel levels 1 and 2 display output of AMX Lighting dimmers 1 and 2 PROlink response Not active no response Example 2 DEFINE_CONNECT_LEVEL LTS 1 TP 1 MSP8 1 AXlink response Touch panel level 1 and wall panel MSP8 bargraph displ...

Page 45: ...nk Levels Curve Settings Per Dimmer Low End Setting Per Dimmer Recording Recording Presets Presets Dry Closure Presets Status Status Individual Dimmers All 60 Current Preset Pack Curves AXlink levels 1 6 Pack Levels Dry closure PUSH Pack Low End Trim Dry closure RELEASE PROlink Curves PROlink Levels Operations Operations Preset Recall Preset Recall Ramp Dimmer Up All 60 Ramp pack channels up 6 Ram...

Page 46: ...Appendix A PROlink vs AXlink Commands 38 AMX Lighting PROlink AXlink Programming ...

Page 47: ...problems Many types of track lights and dimmable ballast only have a limited dimming range for the dimmer to work with In a dimming range of 0 to 120 volts AC there are many lamps that do not start to display dimming until less than 100 volts is applied Lamps often do most of their dimming between 40 and 100 volts Dimmers designed to increment voltages from 0 to 120 volts can be wasted on lamps th...

Page 48: ... from dimming below dimmer level 20 If a fixture flickers just before it goes out then the Low End Setting can be used to avoid the unusable dimming range Set the Low End Setting to just above the level where flickering problem starts This will prevent the dimmer from allowing the flicker to be seen Dimmer manufacturers follow or adopt a level to output ratio called the Square Law curve It is an e...

Page 49: ...ut of the AMX RAD VDR module is commonly used for fluorescent ballasts that require a low voltage control signal to vary the output of the ballast The third dimmer characteristic merely turns a relay on or off at a specified level Except for special cases this third characteristic is usually set at a level of 1 The combinations of these characteristics allow AMX to tailor the outputs of different ...

Page 50: ...ule for instance to control an 0 10 volt ballast applied to a single compact fluorescent light fixture might look better when dimmed using one curve instead of another After the furniture is installed the designer may decide that a different curve applied to certain fixtures has a better feel It is now possible to apply many new curves to all the AMX Lighting dimmers using simple commands Designer...

Page 51: ...igned value until the dimmer level reaches 0 Ramping up from level 0 will turn on the lamps at three different levels respectively Low End settings can be used to correct for problems in dimming various lighting products at low levels Dimming ranges can be controlled using the low end setting Curve 1 dimming range is normally 0 120 VAC but with a Low End Setting of 5 the range is reduced to 26 120...

Page 52: ... to conserve energy It is also called the energy saving curve Relay turn on level 1 Dimming Range 0 114 VAC FIG 20 shows the low voltage output of the RAD VDR module The voltage range is from 0 to 9 VDC when attached to test ballast This curve can be used with 0 10 VDC dimming ballasts FIG 18 Curve 1 with Low End Setting 5 10 and 20 Volts RMS FIG 19 Curve 2 voltage output in volts RMS FIG 20 Curve...

Page 53: ... voltage of the RAD VDR module The voltage range is from 2 6 to 9 3 VDC when attached to test ballast This curve is primarily used with Advance Mark VII ballast using the RAD VDR module FIG 23 shows the output voltage of a RAD MC120 dimmer There is a noticeable gap at the low end Curve 4 is a smooth fade until 15 then it rolls off sharply Relay turn on level 1 Dimming Range 0 120 VAC FIG 21 Curve ...

Page 54: ...It quickly dims the high end and extends the mid range dimming control with a cut off at 18 volts This curve can be useful with two wire dimmable fluorescent ballasts Relay turn on level 1 Dimming Range 16 120 VAC FIG 26 shows the output voltage of Curve 5 applied to the RAD VDR module It turns on to about 2 volts and rises to 12 VDC There is a large increase in output above 98 FIG 24 Curve 4 Volt...

Page 55: ...ing Range 21 120 VAC FIG 28 is a plot shows the output voltage of Curve 6 applied to the RAD VDR module The turn on voltage is 2 VDC and rises to 12 VDC There is a rapid increase in output above 95 FIG 29 shows the output voltage of a RAD MC120 dimmer This curve follows the Standard dimming curve Curve 1 for the first half of its control After Level 50 the curve rolls off to 40 volts before cut of...

Page 56: ...DC FIG 31 shows the output voltage of a RAD MC120 dimmer This curve follows the Standard dimming curve Curve 1 for the first 50 and then levels off to a 50 volts cut off This can be used on Advance Mark X ballasts Relay turn on level 1 Dimming Range 52 120 VAC FIG 29 Curve 7 Voltage output in Volts RMS FIG 30 Curve 7 Voltage output in volts DC FIG 31 Curve 8 Voltage output in Volts RMS ...

Page 57: ... 9 starts at 70 volts and rises to 120 volts for a dimming range of 40 This curve can be used to dim some fan motors Use this curve when very little voltage range can be tolerated Relay turn on level 1 Dimming Range 72 120 VAC FIG 34 shows the output voltage of the RAD VDR module Curve 9 starts at 5 volts and rises to 12 VDC This provides a dimming range of 7 VDC FIG 32 Curve 8 Voltage output in v...

Page 58: ...n level 1 Dimming Range 0 120 VAC FIG 36 shows the output voltage of the RAD VDR module Curve A starts at 2 volts and slowly rises It increases 3 volts in the last 10 of its travel This curve can be used with 0 12 VDC dimming ballasts like Prescolite Intelect ballasts FIG 37 shows the output voltage of a RAD MC120 dimmer It rolls off the high end slower and becomes somewhat linear until a roll off...

Page 59: ...AD MC120 dimmer This curve starts at the low end at about 20 volts and gently rises to only 113 volts This curve reduces dimming range by about 20 Relay turn on level 1 Dimming Range 20 115 VAC FIG 40 shows the DC output voltage of Curve C applied to the RAD VDR module It starts at 2VDC and rises to 10VDC This curve can be used with 0 10 VDC dimming ballasts FIG 37 Curve B Voltage output in Volts ...

Page 60: ... in the middle with a sharp roll off starting at 25 dimming level Relay turn on level 1 Dimming Range 0 115 VAC FIG 42 shows the output voltage of the RAD VDR module Curve D is a variation of Curve A but at a 10 reduction This curve can be used with 0 10 VDC dimming ballasts using the proper low end cutoff FIG 40 Curve C Voltage output in Volts DC FIG 41 Curve D Voltage output in Volts RMS FIG 42 ...

Page 61: ...ove Level 09 FIG 44 is an incandescent dimmer always off No Level command will turn this dimmer on Relay turn on level none The RAD VDR module will output no voltage FIG 45 is an incandescent dimmer always on No command will turn this dimmer off Relay turn on level always on The RAD VDR module will output a constant 12 VDC FIG 43 Curve N Voltage output in Volts RMS FIG 44 Curve O Voltage output in...

Page 62: ...Radia MC Series in FDB mode This is provided for informational purposes only as the current RDD DM4 does not support FDB mode due to large variety of FDB ballasts AMX recommends using the RDM FDB RDM FDB2 RDC HFDB or RDC MDM module for 3 wire dimming control of FDB ballasts FIG 46 Curve M S Voltage output in Volts RMS ...

Page 63: ...device number If the device number of the AMX Lighting controller were 96 you would type PASS 96 4 Press Enter 5 The AMX Lighting controller returns the string ERXON in acknowledgment If you do not get the pack you have not communicated or something else is wrong 6 Once this point has been reached the Pass mode will last for 15 seconds After that time it is required that you re enter pass mode Tes...

Page 64: ...rdware Checklist To check this Type this then press Enter Memory Protect Jumper Verify position ON or OFF Verify Status of PROlink DIP switch Default is 1 ON 2 8 OFF Verify Status of Low Voltage Cables Wiggle check Correct position Good strong connection Verify with wiring diagram or manual Verify Status of Loads Have loads been checked for shorts Have loads been verified to work Bypass module Che...

Page 65: ...Appendix C Troubleshooting 57 AMX Lighting PROlonl AXlink Programming ...

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