720A Operation and Maintenance Manual – Rev S – January 25, 2019
Page 21
13231 Rooster Springs Rd.,
Austin, TX 78737
T:
(512) 858-4045
E:
amptec.com
SECTION E: MAINTENANCE, REPAIR, AND CALIBRATION
E-1 General Maintenance, Repair, and Calibration Information
The AMPTEC 720A meter was designed using high quality, strong, and reliable
components both internally and externally. However, as with all precise instrumentation,
components may fail after prolonged periods of use. Should the unit require
maintenance or repair that cannot be performed by the end user, we recommend
sending the product to AMPTEC RESEARCH’s facility to perform this service.
Malfunctions can sometimes simply be the result of bad test lead/connection wiring,
wrong connections, misinterpretation of specifications, low battery levels, or a
misunderstanding of how to use the product.
The below sections will provide information on sending your unit to AMPTEC for repair,
as well as how the user can perform some maintenance, troubleshooting, and
calibration techniques on their own.
E-2 Returning the 720A to AMPTEC for Maintenance, Repair, and Calibration
AMPTEC RESEARCH has been proudly providing product support for all of our
equipment for the past 20 years. Part of this support is offering maintenance, repair, and
calibration services for our instrumentation. Our staff is highly trained across all our
product lines and is capable of fixing nearly any issue your instrument may have.
AMPTEC maintains one sole facility for both the manufacturing and repair of its
products:
AMPTEC RESEARCH CORP.
13231 Rooster Springs Rd.
Austin, TX, USA 78737
Should you have a product that you would like to be sent in for maintenance, repair, or
calibration, it can be sent to the address above.
Before sending in a product to our
facility, you must contact a member of our staff and receive an RMA #.
We can be
or phone at +1 512-858-4045. The purpose of
this process is so that we can obtain your full contact information and properly
coordinate the return of the AMPTEC meter after its service.
Once we have received your meter, we will diagnose the issue for free and provide you
with pricing information. If diagnosing the problem requires one of our technicians to
open the product in order to reach the internal circuitry, a calibration fee will be required
for us to send the product back to you (unless your unit is under warranty). This is
because we have a plant-wide policy that all instrumentation must be calibrated before
leaving our facility – as we feel it would be unethical to allow out of ordnance products
to be sent to an end user.
