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Troubleshooting: Internet Connection Issues
The Basic Setup Wizard could not automatically configure my Internet connection.
a)
Reset your modem by holding down the reset button located on the back of the modem for
approximately five seconds. Try the automatic configuration again.
b)
Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP
settings.
c)
DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode,
you will need to manually configure your Internet connection settings and obtain your username and
password.
d)
Cable Modem: Your Internet connection may require you to clone your MAC address. Go to More
Settings > IP Settings > Internet Network (WAN) and select Automatic/Dynamic (DHCP) from the drop
down menu. Clone your PC’s MAC address under the DNS settings.
