Amped Wireless ATHENA HIGHPOWER AC2600 User Manual Download Page 74

Page: 74 / 108

TROUBLESHOOTING & SUPPORT INFORMATION

We are here to help. If you have any issues with your Router please contact us.

To contact Amped Wireless’ Technical Support use one of the following methods:

Phone: 888-573-8820

Email:

[email protected]

Web:

www.ampedwireless.com/support

Summary of Contents for ATHENA HIGHPOWER AC2600

Page 1: ...User s Guide RTA2600 ATHENA HIGHPOWER TM AC2600 WI FI ROUTER WITH MU MIMO...

Page 2: ...29 Basic Settings Guest Networks 2 4GHz 31 Security Settings 2 4GHz 32 Advanced Settings 2 4GHz 33 Airtime Allocation 2 4GHz 34 Wireless Coverage Controls 2 4GHz 35 Access Schedule 2 4GHz 35 Wi Fi Pr...

Page 3: ...c DNS Settings 64 System Clock 65 System Logs 66 Upgrade Firmware 67 Password Settings 70 TECHNICAL SPECIFICATION 71 DEFAULT SETTINGS 72 TROUBLESHOOTING SUPPORT INFORMATION 73 WARRANTY AND REGULATORY...

Page 4: ...quality products through innovation and advanced technology We pride ourselves on delivering products that outperform the competition and go beyond your expectations If you have any questions please f...

Page 5: ...you have all the contents within your package ATHENA High Power AC2600 Wi Fi Router with MU MIMO Four Detachable High Gain Antennas RJ 45 Ethernet Cable Power Adapter Setup Guide CD User s Guide Insta...

Page 6: ...affic is transmitted or received over the 5GHz wireless network 2 4GHz Wireless Activity Blinks rapidly when wireless data traffic is transmitted or received over the 2 4GHz wireless network Internet...

Page 7: ...ates when a networking device is connected to a wired port on the back of the Router The LED will blink rapidly when wired data traffic is transmitted or received The green LED displays when a there i...

Page 8: ...sh to turn the Router on or off Power Power adapter port Output 12V 3A Input 100 240v USB Port Attach USB storage devices such as USB flash drives and external hard drives for file sharing A USB 3 0 p...

Page 9: ...r Broadband Modem LED On Off Push to turn LED indicators on or off WPS Hold down for 3 seconds to enable WPS push button configuration Reset Push down once to reboot the Router Hold down for 5 10 seco...

Page 10: ...adband modem and its power outlet If you do not have an existing router please continue to the next step Power off your Modem Power off the modem by disconnecting the modem s power adapter from the po...

Page 11: ...your Modem Do NOT connect the power adapter to the Router at this time a Use the included Ethernet cable and connect one end of the cable to your modem b Connect the other end of the cable to the blue...

Page 12: ...11 Power on your Modem Plug in your modem s power adapter and backup battery if available...

Page 13: ...to the antenna connectors on the Router b Attach the Power Adapter to the Router s PWR port and a power outlet c Connect an Ethernet cable to an available port on your computer or connect to the Rout...

Page 14: ...ser to Access the Setup Wizard a Open your web browser b Type http setup ampedwireless com into the web address bar c If the web menu fails to open type the following IP address into your web address...

Page 15: ...router you can also choose to skip the Setup Wizard Double check that the modem is connected to the Router s Modem port Check that your antennas are all attached firmly to the antenna connectors Clic...

Page 16: ...er Please be patient If there is a problem with the Automatic Configuration the wizard will notify you of the issue If you continue to have problems contact our Elite Support department at 888 573 882...

Page 17: ...new name in the SSID field Users connecting wirelessly to the Router will use these IDs to identify your wireless network The default Security Key WPA WPA2 of your Wi Fi networks is wireless To change...

Page 18: ...r to access additional router settings Leave this blank if you do not wish to have a password Click Apply to save your settings The Router will reboot This process may take up to 1 minute The page wil...

Page 19: ...nded that you print this page for your records Open a new web browser window and check that you have access to the Internet At this time you may disconnect from the Router and start a wireless connect...

Page 20: ...shboard The Dashboard provides you with information regarding your internet connection and basic router settings From here you can enable or disable guest networks have a quick glance at what devices...

Page 21: ...will turn off all 5GHz Wi Fi activity Users will no longer be able to connect wirelessly to your 5GHz network Band Select the compatible Wi Fi standard and speed for your wireless network Broadcast SS...

Page 22: ...ng Auto WMM Prioritizes multimedia data over the wireless network Associated Clients Shows the active users connected wirelessly to your 5GHz network Tx Beamforming Enable or disable Beamforming capab...

Page 23: ...s for each SSID Each additional Network or SSID can have its own unique security key that can be configured from the Security settings page Guest Networks may also be set with restrictions so that gue...

Page 24: ...as well For 2 4GHz Guest Networks view the 2 4GHz Wi Fi Settings menu Encryption Types WEP is rated as a low level encryption and is compatible with all wireless devices and operating systems Using WE...

Page 25: ...RTS Threshold Adjusts the size of RTS data packets Lower values reduce throughput but allow the system to recover quicker from interference collisions Higher values provide the fastest throughput Beac...

Page 26: ...onnected devices Wi Fi Airtime can be allocated by the entire Wi Fi network or SSID or indivdiually by each connected devices Airtime Allocation is often used for creating low priority Guest Networks...

Page 27: ...Controls 5 0GHz Adjust the output power of the Router to control the coverage distance of your 5GHz wireless network For a smaller coverage area you can select a lower output power For the maximum wi...

Page 28: ...ecific times of the day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your 5 0GHz Wi Fi to be available c Select the time frame during that day tha...

Page 29: ...pports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the Router Option B PIN Some wireless devices use PIN number to...

Page 30: ...d and speed for your wireless network Broadcast SSID Selecting Disable Broadcast SSID will hide the visibility of the router s 2 4GHz network SSID Users must manually enter the SSID to connect Wireles...

Page 31: ...30 WMM Prioritizes multimedia data over the wireless network Associated Clients Shows the active users connected wirelessly to your 2 4GHz network...

Page 32: ...cs for each SSID Each additional Network or SSID can have its own unique security key that can be configured from the Security settings page Guest Networks may also be set with restrictions so that gu...

Page 33: ...gs for your additional 2 4GHz SSIDs as well Encryption Types WEP is rated as a low level encryption and is compatible with all wireless devices and operating systems Using WEP may slow down your wirel...

Page 34: ...RTS Threshold Adjusts the size of RTS data packets Lower values reduce throughput but allow the system to recover quicker from interference collisions Higher values provide the fastest throughput Bea...

Page 35: ...connected devices Wi Fi Airtime can be allocated by the entire Wi Fi network or SSID or indivdiually by each connected devices Airtime Allocation is often used for creating low priority Guest Networks...

Page 36: ...Controls 2 4GHz Adjust the output power of the Router to control the coverage distance of your 2 4GHz wireless network For a smaller coverage area you can select a lower output power For the maximum...

Page 37: ...specific times of the day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your 2 4GHz Wi Fi to be available c Select the time frame during that day t...

Page 38: ...of WPS setup you wish to use The Router supports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the Router Option B P...

Page 39: ...automatically assigns the IP addresses to each device connected to your network Disabling DHCP will require that each device on your network be assigned a manual or static IP address DHCP Client Range...

Page 40: ...tocol that ensures a loop free topology for networks that have Ethernet bridges The STP prevents bridge loops and allows a network design to include redundant links to provide automatic backup paths i...

Page 41: ...ual IP Static For Internet connections where the Internet provider does not provide you with an IP address automatically If you know the IP address and DNS settings that your Internet provider uses se...

Page 42: ...modem back on You can run through the Basic Setup Wizard again to see if that fixes your Internet connection issues PPPoE connections normally requires login information If you do not know the settin...

Page 43: ...to it only provides wired connections to expand a network To enable Bridge mode click the checkbox titled Enable Bridge Mode Next select a Network SSID to connect to wirelessly If the network has a s...

Page 44: ...h as an Ethernet connection or wireless connection With UPnP enabled network devices may change security settings within the Router s firewall to allow access over the Internet By default UPnP is disa...

Page 45: ...Web Server Access on WAN Remote Management Allows access to the Web Menu over the Internet Enable IPsec pass through on VPN connection Allows the IP security protocol suite to pass through on a VPN c...

Page 46: ...for your wired and wireless network The Security Features allows you to control access of your wireless network through on off schedules specific user authorizations and wireless coverage control The...

Page 47: ...first enable URL filtering After it has been enabled you can begin adding as many websites as you wish into the URL Address field Note If you wish to block www google com simply type in google and the...

Page 48: ...wed into your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Windows...

Page 49: ...local IP address to filter the specific data from the specified network protocol For example if you chose to block TCP data packets from a specific computer you would need to figure out what that devi...

Page 50: ...e such as a flash drive or external hard drive to the one of USB ports on router or both USB ports and follow the directions below for your operating system The computer must be connected to the route...

Page 51: ...e Start button b Click Computer c On the Computer page the drive should appear on the left hand column under Network as AMPED_USB To Map the Network Drive a Click the Start button b Click Computer c C...

Page 52: ...ve a Click the Start button b Click My Computer c Click on My Network Places and locate the drive named AMPED_USB To Map the network drive a Click the Start button b Right Click My Computer and select...

Page 53: ...the network drive a Open Finder b From the menu on the top of the desktop select Go c Select Connect To Server from the drop down menu d Enter the address of the network drive smb amped_usb public or...

Page 54: ...s on router or both USB ports From the USB Storage FTP Server page of the web menu enable the FTP Server feature a Select whether you wish to have anonymous access or secured access b Select which USB...

Page 55: ...FIREWALL SETTINGS The Router s Firewall is designed to prevent unauthorized users from accessing your network This section will go over the different features of the Firewall and how to configure the...

Page 56: ...port 21 only FTP communications would be allowed No other types of communication would be allowed on this port Hackers may sometimes scan for all open ports on your network as a method of hacking into...

Page 57: ...rvers cameras and other devices that require remote access Enable Port Forwarding Enables designated ports to begin forwarding IP Address The IP address of the device behind the Firewall that is being...

Page 58: ...he DMZ does not have any protection from the Router s firewall The device s only security would be those built into the operating system As a general safety rule devices placed on the DMZ should not h...

Page 59: ...sponse before closing the connection When multiple requests like this occur servers may often get overloaded with too many requests and stop functioning altogether This is a typical DoS attack althoug...

Page 60: ...o prioritize and guarantee bandwidth for a specific device or application it does not provide you with more bandwidth than you currently have For example if your Internet Provider rates your internet...

Page 61: ...rotocols that may be used for the router to learn routes from other routers running those same protocols This allows the Router to adapt to changes and failures within the network topology and find th...

Page 62: ...Management Features on the Router allows you to view the status of the system your Internet connection wireless network and local area network The Network Statistics page provides detailed traffic dat...

Page 63: ...the system clock If this time is off go to the System Clock section and configure your system time The Internet Connection Status displays the information from your Internet Provider If for some reas...

Page 64: ...s Connection statistics shows all data activity for both the 2 4GHz and 5 0GHz wireless networks separately The Wired Connection statistics shows all data activity for all users physically connected t...

Page 65: ...nfigured correctly on the Router the DDNS service will constantly track the IP address of your Internet connection Each time your Internet Provider changes your IP address the Router will inform the D...

Page 66: ...Clock Maintain the internal clock for the Router by syncing with your computer s time or over the Internet Your system clock settings need to be accurate in order for logs and wireless access schedul...

Page 67: ...of your Router The System Log is also used by Amped Wireless technicians to help troubleshoot your router when needed It is recommended that you enable all logs in the event that troubleshooting is r...

Page 68: ...ction with Internet access the Range Extender can automatically check for new firmware updates that are available by pressing Check Now Follow the prompts to complete the upgrade process Before upgrad...

Page 69: ...g program to open the file Inside the file will be a text document with details on the current firmware release and instructions on how to upgrade the firmware To manually upgrade your firmware a Down...

Page 70: ...le platform To save current settings a Click Save b Select a file name and location To load previously saved settings a Click Browse b Locate the previously saved settings file c Click Upload to resto...

Page 71: ...70 Management Password Settings If you wish to enable a password to protect unauthorized access to the web menu and Setup Wizard you may enter one here...

Page 72: ...ers Memory 128MB Flash Memory 512MB DDR3 Processor Qualcomm 1 4GHz Dual Core Processor Antennas 4 x Detachable High Gain Antennas 4 x Reverse SMA Connector Ports 4 x RJ 45 10 100 1000 LAN ports 1 x RJ...

Page 73: ...the Reset button on the back panel for 10 seconds The Router will reset back to factory settings as listed below IP Address 192 168 3 1 Web Menu Access http setup ampedwireless com 2 4GHz Wireless SSI...

Page 74: ...are here to help If you have any issues with your Router please contact us To contact Amped Wireless Technical Support use one of the following methods Phone 888 573 8820 Email techsupport ampedwirel...

Page 75: ...connection and disconnect from all wireless networks Reboot the router and try again c Close your current web browser and reopen it Use Google Chrome or Internet Explorer v8 0 and up d Open your web...

Page 76: ...is disable your Wi Fi connection and disconnect from all wireless networks Reboot the router and try again c Close your current web browser and reopen it Use Google Chrome or Internet Explorer v8 0 a...

Page 77: ...to default On the back panel of the router find the Reset button Use a pen tip to hold down the reset button for 5 to 10 seconds The router will reinitialize and restore its default settings I am hav...

Page 78: ...quire a static IP setting Check with your ISP to obtain the IP settings c DSL Connections Your Internet connection may require login information If you are using PPPoE mode you will need to manually c...

Page 79: ...ccess the Internet b Check that your Internet connection through the modem is working Power off the Router and disconnect your computer from the router Turn off the power to your modem and remove the...

Page 80: ...s conflicting with your Internet connection You may also try temporarily disabling all firewalls or anti virus software to see if that is what is causing the problem c If you have a PPPoE or another I...

Page 81: ...Please contact your provider to troubleshoot the issue c Check the Internet connection speed on another computer that is connected to the Router If the other computer does not have Internet speed prob...

Page 82: ...Windows computer Click Start Run and type CMD When the command prompt appears type ipconfig release and press enter Type ipconfig renew and press enter Check that your computer s network adapter has a...

Page 83: ...2 4GHz and 5 0GHz wireless networks To assist in finding the right channel download the Amped Wireless Wi Fi Analytics Tool for your Android or PC I am not getting a strong wireless connection from al...

Page 84: ...st Wi Fi security type WPA or WPA2 WEP security may slow down your wireless speeds c Check that the Router s wireless data rate is set to AUTO or 11N 2 4GHz and 11AC 5 0GHz data rate speeds d Wireless...

Page 85: ...computer to the wireless network I enter my wireless password and I see an error a Manually add a wireless network to your Vista computer Click Start and then click Network Select Network and Sharing...

Page 86: ...P computer to the wireless network I enter my wireless password and I see an error a Make sure your computer has the latest Windows Service Pack Windows Service Pack 1 does not support WPA security Up...

Page 87: ...ed devices Windows 7 Vista or Mac OS X you will need to Map the Network Drive a Click the Start button b Click Computer c On the Computer page the drive should appear on the left hand column under Net...

Page 88: ...network drive a Click the Start button b Right Click My Computer and select Map Network Drive c Select a drive letter any then enter in the folder field Amped_USB or shareddisk IP address d If the dri...

Page 89: ...ck of the Router b From the USB Storage FTP Server page of the web menu enter a FTP server name c Select whether you wish to have an open or secured access to your FTP server d Open your FTP client so...

Page 90: ...ower adapter Once rebooted try inserting the USB storage device again b Make sure your UBS storage device is not corrupted and is working properly and try again Additional USB Storage troubleshooting...

Page 91: ...mped Wireless is unable to repair or replace a product i e discontinued product Amped Wireless will offer a credit toward the purchase of a similar product of equal or lesser value direct from Amped W...

Page 92: ...ar obsolescence and environmental damages such as but not limited to weather and electrical disturbances The Amped Wireless Limited Warranty is the sole warranty for this product There are no other wa...

Page 93: ...e Customers outside of the United States of America are responsible for all shipping and handling costs including custom duties taxes and all other related charges Technical Support The Amped Wireless...

Page 94: ...s are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and...

Page 95: ...roduct near water or during an electrical storm as there may be a remote risk of electrical shock from lighting This product may contain lead known to the State of California to cause cancer and birth...

Page 96: ...onment This equipment should be installed and operated with minimum distance 20cm between the radiator your body The antennas used for this transmitter must be installed to provide a separation distan...

Page 97: ...unction with any other antenna or transmitter This radio transmitter RTA2600 has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indic...

Page 98: ...ysfonctionnement D claration d exposition la radiation Cet quipement respecte les limites d exposition aux rayonnements IC d finies pour un environnement non contr l Cet quipement doit tre install et...

Page 99: ...5825 MHz doit se conformer la limite de p i r e sp cifi e pour l exploitation point point et non point point selon le cas De plus les utilisateurs devraient aussi tre avis s que les utilisateurs de r...

Page 100: ...eless authorizes you to copy materials published by Amped Wireless solely for non commercial use within your organization in support of Amped Wireless products No other use of this information is auth...

Page 101: ...on on all media However Amped Wireless makes no warranty as to the accuracy of the information including representations and warranties about the accuracy of product specifications marketing material...

Page 102: ...est results Actual performance may vary due to differences in operating environments building materials and wireless obstructions Performance may increase or decrease over the stated specification Wir...

Page 103: ...ing Amped Wireless will not support or warrant any product in which you have or have attempted to modify the Software provided by Amped Wireless You may not lease sublicense resell redistribute or oth...

Page 104: ...WIRELESS IS NOT RESPONSIBLE FOR ANY DAMAGE TO THE PURCHASER S COMPUTER SYSTEM OR DATA All title and copyrights in and to the Software and any copies thereof are owned by Amped Wireless or its partners...

Page 105: ...xclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of our agreement including but not...

Page 106: ...gs will take place in the county where you reside If your claim is for 10 000 or less you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitra...

Page 107: ...your concern and your proposed solution by mail to us at 13089 Peyton Dr C307 Chino Hills CA 91709 Attn Legal Department This Agreement and the rights of the parties hereunder shall be governed by an...

Page 108: ...Amped Wireless Newo Corporation All rights reserved Amped Wireless Newo Corporation and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation 888 573 8820 techsupport amp...

Search results

Summary of Contents for ATHENA HIGHPOWER AC2600

Reviews:

Related manuals for ATHENA HIGHPOWER AC2600

Brands by name

Popular brands

Amped Wireless ATHENA HIGHPOWER AC2600, User Manual

Search results

Summary of Contents for ATHENA HIGHPOWER AC2600

Reviews:

Related manuals for ATHENA HIGHPOWER AC2600

Brands by name

Popular brands