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APW77BAM (Wi-Fi Access Point) User Manual 

Version 1.0.1 

Page

：

52 

 

Copyright ©  2017 ICP DAS Co., Ltd. All Rights Reserved    E-mail: [email protected] 

CHAPTOR 4    Troubleshooting 

This Chapter provides solutions to problems for the installation and operation of the WiFi 

Concurrent N300 Business AP. You can refer to the following if you are having problems. 

 

1 

Why can’t I configure the device even the cable is plugged 

and the LED is lit?

 

 

Do a 

Ping test 

to make sure that the WiFi   

Access Point is responding. 

 

Go to 

Start > Run

.   

I. 

Type 

cmd

.   

 

II. 

Press 

OK. 

III. 

Type 

ipconfig 

to get the IP of default gateway.

 

IV. 

Type  “

ping  192.168.123.50

”. 

Assure  that  you  ping  the  correct  IP  Address 

assigned to the WiFi Concurrent N300 Business AP. It will show four replies if 

you ping correctly.

 

 

Ensure that your Ethernet Adapter is working, and that all network drivers are installed 

properly.  Network  adapter  names  will  vary  depending  on  your  specific  adapter.  The 

installation steps listed below are applicable for all network adapters. 

Note:  It  is  recommended  that  you 

use  an 

Ethernet 

connection 

to 

configure it

 

 

Summary of Contents for APW77BAM

Page 1: ...User Manual Version 1 0 1 May 2017 APW77BAM Wi Fi Access Point Written by Alex Chen Edited by Kalia Huang...

Page 2: ...es 17 2 2 2 One Master and a set of concatenated Slaves 19 CHAPTER 3 MAKING CONFIGURATIONS 22 3 1 BASIC NETWORK 23 3 1 1 Ethernet LAN 24 3 1 2 Wireless 25 1 Wireless Setup 25 I AP Only Mode 25 II WDS...

Page 3: ...1 Web Log 45 3 3 2 2 Syslog 46 3 3 2 3 Email Alert 46 3 3 3 System Tools 47 3 3 3 1 Change Password 47 3 3 3 2 FW Upgrade 48 3 3 3 3 System Time 48 3 3 3 4 Others 50 3 3 4 MMI 51 3 3 4 1 Web UI 51 CH...

Page 4: ...e changed without prior notice FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These lim...

Page 5: ...easier way for setup but also provides better performance and compatibility to create a larger wireless network infrastructure by linking up other access points It also supports Multiple SSID functio...

Page 6: ...d operating system An installed Ethernet adapter Browser Requirements Internet Explorer 6 0 or higher Chrome 2 0 or higher Firefox 3 0 or higher Safari 3 0 or higher with Java 1 3 1 or higher Do not u...

Page 7: ...APW77BAM Wi Fi Access Point User Manual Version 1 0 1 Page 7 Copyright 2017 ICP DAS Co Ltd All Rights Reserved E mail service icpdas com CD Installation Wizard Requirements...

Page 8: ...Page 8 Copyright 2017 ICP DAS Co Ltd All Rights Reserved E mail service icpdas com 1 2 3 Hardware Configuration Rear View Front View Auto MDI MDIX RJ 45 Ethernet Port WEC Button WiFi Antenna Receptor...

Page 9: ...ice is powered on and operates normally Amber flash fast FW upgrading process Green flash fast Device is in Recovery Mode Light Off The device is powered off 5GHz Green Master Mode Amber Slave Mode LE...

Page 10: ...y default operation AP Mode Toggling WEC Long Press There are two alternative AP modes defined for the device to operate with WEC Wireless Easy Connection feature One is Master Mode by default and the...

Page 11: ...ve to Slave WEC Short Press Besides the above Master to Slave configu ration the easy configuration process also supports Slave to Slave configuration 1 Press the WEC button of the first Slave AP say...

Page 12: ...e power adaptor DC Plug to the DC Jack of this device and plug in the power adaptor to an electrical outlet Software Preparation Most computers are connecting to a local network with dynamic IP DHCP s...

Page 13: ...you can now access to the web UI for configuring the device 1 3Easy Setup via Web UI You can browse web UI to configure the device Firstly you need to launch the Setup Wizard browser first and then th...

Page 14: ...rvice icpdas com Type the default password admin in the system authentication fields and then click login button Select your language Select Wizard for basic settings in a simple way Or you can go to...

Page 15: ...e with the Setup Wizard Step 1 You can change the password of administrator here Step 2 LAN IP Address You have to change the IP address of this device according to your network configuration Step 3 1...

Page 16: ...at is similar to well known WPS function It can be used to duplicate one device s wireless configuration to the other AP devices from the same manufacture by clicking one button for both devices There...

Page 17: ...s As illustrated in above figure how to configure the three APs AP1 AP2 AP3 to build up the staff wireless network You can follow the procedure bellow Step Button Description 1 Set AP1 in Master Mode...

Page 18: ...nto WEC configuration process via pressing the WEC button for 1 second 3 It takes 30 60 seconds for the device to finish the WEC configuration process 5 Mount the devices AP1 AP2 and AP3 to expected l...

Page 19: ...bove figure if you intend to deploy 4 APs AP1 AP4 to create a Staff wireless network you can follow the procedure below Step Button Description 1 Set AP1 in Master Mode and configure it via web UI 1 M...

Page 20: ...process via pressing the WEC button for 1 second 2 Trigger AP4 into WEC configuration process via pressing the WEC button for 1 second 3 It takes 30 60 seconds for the device to finish the WEC config...

Page 21: ...he available bandwidth for AP2 AP4 will be decayed due to it is connected to it peer AP wirelessly It depends on the data rate and environment Besides if one of the AP say AP2 is disconnected the APs...

Page 22: ...and typing in the IP Address of the device The default IP Address is 192 168 123 50 In the configuration section you may want to check the connection status of this device to do Basic or Advanced Netw...

Page 23: ...ice icpdas com System respectively on left hand side of web page Note You can see the Connection Status screen below after you logged in Note You can see all the status of this device in the Status ma...

Page 24: ...o act as a Static host If you need Static host and please entry IP Address DHCP Allow a device to act as a host requesting configuration parameters such as an IP address from a DHCP server Note Please...

Page 25: ...le and RF Module2 is a IEEE 11g n ac compliant 5GHz Wireless Module 1 Wireless Setup There are several wireless operation modes provided by this device They are AP Only Mode WDS Hybrid Mode WDS Only M...

Page 26: ...le Enable the wireless function 2 Wireless Operation Mode Choose AP Only Mode from the list 3 Green AP Enable the Green AP function to reduce the power consumption when there is no wireless traffic 4...

Page 27: ...ciate to the SSID simultaneously 9 Channel The radio channel number The permissible channels depend on the Regulatory Domain The factory default setting is auto channel selection It s recommended to c...

Page 28: ...e pre share key WPA Select Encryption mode and enter RADIUS Server related information You have to specify the IP address and port number for the RADIUS Server and then fill in 64 hexadecimal 0 1 2 8...

Page 29: ...pecify the IP address and port number for the RADIUS Server and then fill in 64 hexadecimal 0 1 2 8 9 A B F digits or 8 to 63 ASCII characters as the shared key The key value is shared by the RADIUS s...

Page 30: ...ks You can select AP1 AP8 and configure each wireless network individually 4 Network ID SSID Network ID is used for identifying a Wireless LAN Client stations can roam freely over this device and othe...

Page 31: ...n change it to 20MHz with care if some clients are suffering from the connectivity problem in higher bandwidth setting 11 Authentication Encryption You may select one of the following authentications...

Page 32: ...y WPA2 PSK Select Encryption mode and enter the Pre share Key You can fill in 64 hexadecimal 0 1 2 8 9 A B F digits or 8 to 63 ASCII characters as the pre share key 12 Remote AP MAC 1 Remote AP MAC 4...

Page 33: ...ctory default setting is auto channel selection It s recommended to choose a channel that is not used in your environment to reduce radio interference 4 Wireless Mode The RF1 module supports 802 11b g...

Page 34: ...key authentication relies on the fact that both stations taking part in the authentication process have the same shared key or passphrase The shared key is manually set on both the client station and...

Page 35: ...ame as that of Root AP function to service all wireless stations within its coverage All the stations within the coverage of this access point can be bridged to the Root AP 1 Green AP Enable the Green...

Page 36: ...rkgroups across wireless and wired domains By default it is not enables If you enabled this function you have to specify a VLAN ID for the wireless network 6 Max Supported Stations You can specify the...

Page 37: ...5 DTIM interval A DTIM is a countdown informing clients of the next window for listening to broadcast and multicast messages When the wireless router has buffered broadcast or multicast messages for a...

Page 38: ...e packets sent by a wireless router to synchronize wireless devices 2 Transmit Power Normally the wireless transmission power operates at 100 out power specification of this device You can lower down...

Page 39: ...ted to the others consequently 9 Called guard intervals the purpose of the guard interval is to introduce immunity to propagation delays echoes and reflections to which digital data is normally very s...

Page 40: ...Version 1 0 1 Page 40 Copyright 2017 ICP DAS Co Ltd All Rights Reserved E mail service icpdas com 1 LAN IPv6 address settings Please enter LAN IPv6 address and ignore the LAN IPv6 Link Local address...

Page 41: ...configuration for Firewall and Management in this section 3 2 1 Firewall 3 2 1 1 MAC Address Control MAC Address Control allows you to assign different access right for different users and to assign...

Page 42: ...Standardized Device Control Protocol is a NAT port mapping protocol and is supported by some Network device It is a common communication protocol of automatically configuring port forwarding Applicat...

Page 43: ...Get Community The community of GetRequest that this device will respond This is a text password mechanism that is used to weakly authenticate queries to agents of managed network devices 4 Set Commun...

Page 44: ...for no private key required and authPriv for both authentication and private key required 8 Username 1 2 Use this field to identify the user name for the specified level of access 9 Password 1 2 Use...

Page 45: ...erved E mail service icpdas com 3 3 System In this section you can see system information system logs use system tools for system update and do service scheduling and system administration setting 3 3...

Page 46: ...can browse refresh download and clear the log messages 3 3 2 2 Syslog This device also can export system logs to specific destination by means of syslog UDP and SMTP TCP With enabled Syslog function...

Page 47: ...xample mail your_url com or 192 168 1 100 26 3 SMTP Username Enter the Username offered by your ISP 4 SMTP Password Enter the password offered by your ISP 5 E mail Addresses The recipients are the one...

Page 48: ...he WEB GUI here Press browse button to indicate the file name of new firmware and then press Upgrade button to start to upgrade new firmware on this device If you want to upgrade a firmware which is f...

Page 49: ...ynchronization Check the Enable checkbox to enable this function Besides you can select a NTP time server to consult UTC time 3 Sync with Time Server Click on the button if you want to set Date and Ti...

Page 50: ...this device to factory default settings by clicking the Reset button 3 Reboot You can also reboot this device by clicking the Reboot button 4 Domain Name or IP address for Ping Test This allows you t...

Page 51: ...al Version 1 0 1 Page 51 Copyright 2017 ICP DAS Co Ltd All Rights Reserved E mail service icpdas com 3 3 4 MMI 3 3 4 1 Web UI You can set UI administration time out duration in this page If the value...

Page 52: ...est to make sure that the WiFi Access Point is responding Go to Start Run I Type cmd II Press OK III Type ipconfig to get the IP of default gateway IV Type ping 192 168 123 50 Assure that you ping the...

Page 53: ...onnects with the device B Ensure that the setting on your Network Interface Card adapter is Enabled C If settings are correct ensure that you are not using a crossover Ethernet cable not all Network I...

Page 54: ...eless client can not access the Internet I Out of range Put the device closer to your client II Wrong SSID or Encryption Key Check the SSID or Encryption setting III Connect with wrong AP Ensure that...

Page 55: ...c 4 What to do if I forgot my encryption key 1 Go back to advanced setting to set up your Encryption key again 2 Reset the WiFi Concurrent N300 Business AP to default setting 5 How to reset to default...

Page 56: ...Protocol each computer will request and be assigned an address every time it s booted up When you have to do troubleshooting on your network it s annoying going to each machine to figure out what IP t...

Page 57: ...57 Copyright 2017 ICP DAS Co Ltd All Rights Reserved E mail service icpdas com Then when the Network and Sharing Center opens click on Change adapter settings This will be the same on Windows 7 or 8...

Page 58: ...then click the Properties button Now select the radio button Use the following IP address and enter in the correct IP Subnet mask and Default gateway that corresponds with your network setup Then ent...

Page 59: ...served E mail service icpdas com you entered When you re finished click OK Now close out of the Local Area Connections Properties window Windows 7 will run network diagnostics and verify the connectio...

Page 60: ...prompt and do an ipconfig to see the network adapter settings have been successfully changed Windows XP In this example we re using XP SP3 Media Center Edition and changing the IP address of the Wirel...

Page 61: ...Page 61 Copyright 2017 ICP DAS Co Ltd All Rights Reserved E mail service icpdas com Highlight Internet Protocol TCP IP and click the Properties button Now change the IP Subnet mask Default Gateway an...

Page 62: ...All Rights Reserved E mail service icpdas com You will need to close out of the Network Connection Properties screen before the changes go into effect Again you can verify the settings by doing an ip...

Page 63: ...pconfig and hit Enter This will show the IP address for the network adapter you changed If you have a small office or home network assigning each computer a specific IP address makes it a lot easier t...

Page 64: ...Linux 2 6 21 busybox GPLv2 busybox_1 3 2 bridge utils GPLv2 bridge utils 1 1 udhcp server GPLv2 udhcp 0 9 9 udhcp client fdisk GPLv2 util linux 2 12q mke2fs e2fsck GPLv2 e2fsprogs v1 40 2 samba GNUv2...

Page 65: ...e designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can c...

Page 66: ...h modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying...

Page 67: ...If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to tho...

Page 68: ...normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies...

Page 69: ...t and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the se...

Page 70: ...ch is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status...

Page 71: ...service icpdas com INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRA...

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