72
FAULTS AND TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
The appliance does not work.
The appliance is not connected
to the mains power.
Plug in and press the on/off
switch.
Check cable and plug.
Appliance unresponsive or
delayed reaction on several
attempts to press a function
button on the control panel.
The appliance is exposed to
electromagnetic interference
Unplug the appliance from
power. Restart after a few
minutes
Dirt on the control panel
Clean the control panel with
the cloth provided
The coffee is not hot enough.
The cups have not been
preheated.
Rinse the appliance at least 3
times before making the coffee.
The brew unit is not hot
enough.
Coffee does not come out of
the spout.
The system purge function may
have been be used previously.
Press the hot water button until
water flows out of the spout.
The first cup of coffee is of poor
quality.
When the grinder is started for
the first time, it does not deliver
enough coffee to the brew unit.
Pour out the coffee. The next
cups of coffee will always be of
good quality.
The coffee is without cream.
The coffee beans are not
fresh.
Change the coffee or use the
correct measure of coffee
beans.
The touch buttons are not
responding.
You do not press the touch
button on the front of the
appliance.
Press the lower part of the
touch button icon on the front of
the appliance.
The appliance takes a long time
to warm up.
An excessive layer of limescale
has built up.
Descale the appliance.
Water tank is removed or water
level is very low but there is no
alarm.
The area around the water tank
connector is wet.
Wipe off the water around the
water tank connector
The inner drip tray is filled with
water.
The coffee is ground too
finely and the flow of water is
restricted.
When the grinder is running,
set the grinding setting to a
larger dot.
The coffee runs out too slowly
or comes out in drops.
The coffee is ground too
finely and the flow of water is
restricted.
When the grinder is running,
set the grinding setting to a
larger dot.
The empty bean container
indicator flashes, but there
are still many beans inside the
container.
The inner ground coffee outlet
is blocked.
Carry out the steps in sec
tion “Clean the ground coffee
outlet.”