
72
Versitron Operation Manual
9.0
VERSITRON FACTORY SERVICE & SHIPPING INSTRUCTIONS
MAKE CERTAIN YOUR INSTRUMENT NEEDS TO BE SERVICED:
Test Stands: Usually, broken parts on the test stand portion of your Versitron can be
installed at your plant by your maintenance personnel or Newage representative. Call
Newage Customer Service Department if you need assistance.
Test Heads: If the test head will not operate correctly after following the troubleshooting
procedures and/or calling Newage support personnel, see below for shipping
instructions:
IF YOUR TESTER DOES NEED SERVICE:
The indenter and its shroud should be screwed into the head. Any additional
indenters should also be included in shipment.
Write the name and phone number of a person who can authorize the repair
expense. (Newage will call with an estimate after looking at the tester. Note: There is
a bench fee if the repair is declined) Also, include a brief description of the tester
problem or requirement, e.g.
Needs calibration
or
Reads high
.
Place head, and related accessories in a sturdy box (double-wall cardboard or double
boxed, leaving room for at least three (3) inches of fire packing material).
Pack the box so the head will not shift in shipment and be certain the indenter and dial
indicator or electronics will not be damaged by movement of the head. Mark package
with labels indicating “
Sensitive Instrument. Handle with care
”.
Insured for the value of the test head and ship via UPS to:
Newage Testing Instruments, Inc.
820 Pennsylvania Blvd, Feasterville, PA 19053 USA
Tel: 215-355-6900, Fax: 215-354-1803
NOTE
: Emergency Service: Immediate service is available on emergency
cases where the test head is to be shipped in via overnight shipment. Call
215-355-6900 and request fast turnaround and return shipment by air
freight. We must know your test head is coming and be able to verify that
personnel will be available to do the work.
NOTE
: When packaging delicate instruments for shipment maximum care
must be taken. Please instruct your shipping department to take as many
precautions as they can.
NOTE
: Newage policy for warranty repairs is for customer to pay shipping
to Newage. Newage will pay charges for shipment back to customer.
Shipping Test Stands
Test stands must be crated or bolted to a skid (there are four M12 threaded holes on
the underside of the stand) and protected with cardboard or similar. Follow same
procedures regarding insurance and instructions.