© American Time
36
AllSync IQ Installation Manual
Glossary
Appendix
Tr
oubleshooting
Installation
Intr
oduction
Troubleshooting Ethernet
If you have trouble connecting the AllSync IQ Master via Ethernet, follow these troubleshooting steps:
1. Check the Ethernet cable connection to the AllSync IQ Master. Make sure the patch cable is securely connected to the
Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or another Ethernet device to
this cable to confirm proper connection.
2. Ensure that the Ethernet is enabled. From the main screen:
Press:
P72
,
enter User Lock, and press
O
. Press
2
to enter the Enable/Disable menu. Press
2
to enter the Client menu.
If Ethernet is Disabled, press
1
to enable and press
O
.
Verify the packet counts for RX and TX are greater than 0. Press
1O>
from the Comm Menu.
If greater than 0 press
OBB
to return to the Main screen. If packet counts are 0, continue with troubleshooting steps.
3. Initiate Sync Now:
Press:
P1
to Set Menu Mode.
Enter User Lock and press
O
.
Press:
9
to sync the AllSync IQ master with Ethernet.
Press
8
to sync with Ethernet.
4. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the AllSync IQ master is
configured properly.
5. Change the Time Server IP address to a different timeserver among those listed in Appendix A. Perhaps the timeserver that
the AllSync IQ is attempting to communicate with is down or not responding quickly enough due to network traffic, etc.
6. Confirm another device or computer on the network is not using the same Static IP address. The Network Administrator
should be able to resolve any conflicts.
7. Ensure that the Network has port 123 open for SNTP or port 13 open for Daytime Protocol.
8. Ping the IP address of the unit from a computer to see if it is responding. Check with your Network Administrator if you do not
know how to do this.
9. Test the time server by attempting to get a time stamp from another computer. Check with your Network Administrator if you
do not know how to do this.
Comm Menu
Client
1=Enable 2=(Disable)
OK=Done
Comm Menu
Enable/Disable
1=Remote Program
2=Client 3=Server
Set Menu Mode
Time Sync Option is
Available: Ethernet
8=Sync now
OK=Set
Set Menu Mode
Enter User Lock:
xxxx
PROG=EXIT
OK=ENTER
Comm Menu
Packets RX:0
Packets TX:0
0=Reset
OK=Done
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at
800-328-8996.
