American Time AllSync IQ ASQMSTR-00X2E Installation And Operation Manual Download Page 35

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AllSync IQ Installation Manual

Glossary

Appendix

Troubleshooting

Installation

Intr
oduction

Troubleshooting AllSync IQ Master

CAUTION:

Warranty may be voided if LCD/Keypad cover is removed prior to contacting Technical Support at American Time

at the number listed below.

If you have any of these problems, follow the appropriate steps:

1. AllSync IQ master appears off (LCD dark) when power is connected:

• Check power switch located on left side of the AllSync IQ master. Switch should show red when on.

• Disconnect power and remove wiring compartment cover. Check fuse and replace if necessary.

• To test power input fuse, disconnect/lockout power and remove connector to power switch from J23 located above

and left of the power input fuse. Check continuity between the H screw terminal and bottom J23 pin.

2. Incorrect time is displayed by AllSync IQ master after loss of power:

• Backup battery may be dead. Contact Technical Support at American Time at the number listed below.

CAUTION:

Danger of explosion if battery is incorrectly placed. Replace only with the same or equivalent type.

3. Power outage during Daylight Saving Time correction:

• If there is a power outage during the correction period for Daylight Saving Time, the secondary clocks might not

correct. In this event, wait for the next 12 hour correction .

4. Signal circuits not responding to programmed events:

• Refer to Wired Signal Circuit Troubleshooting Guide.

5. Unable to synchronize with Ethernet Time Source:

• Refer to the Ethernet Troubleshooting Guide.

6. Lost or forgotten User Lock:

• Contact American Time Technical Support at the number listed below.

7. AllSync IQ Master locks up or display goes blank:

• Remove power from the unit by switching the Power Input switch off, wait 5 seconds, then turn the unit back on.

COM

CLOCK 1

COM

CLOCK 2

COM

BELL 1

COM

BELL 2

COM

BELL 3

COM

BELL 4

COM

BELL 5

COM

BELL 6

Circuit Protection

Switches

POWER 120 VAC

50/60 Hz

CLOCK RELAY

BELL RELAY

Power Input

Fuse

1:49

FRI OCT 3 2014

:45

American Time

800-328-8996

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at

800-328-8996.

Summary of Contents for AllSync IQ ASQMSTR-00X2E

Page 1: ...Installation and Operation Manual Part H004658 Rev 4 February 2016 AllSync IQ Wired Master Clock...

Page 2: ...Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation All electrical power and signal wiring connected to the A...

Page 3: ...4 Banner Text 34 Display Settings 34 Auto DST Settings 34 USB Flash Drive 34 Troubleshooting AllSync IQ 35 Ethernet 36 Remote Connect 37 Wired Clock Circuit 38 Wired Signal Circuit 39 Secondary Clocks...

Page 4: ...able clock codes for controlling a wide range of clock types Two level password security Manual advance of impulse clock types Automatic Daylight Saving Time and Leap Year correction Programmable Cust...

Page 5: ...circuits all wires connected to the power clock and signal circuit terminals must be insulated to 300vac Appendix I shows wiring connections to the master clock and the secondary clocks for all clock...

Page 6: ...roller configuration menus Press O wSelect local time zone by using the keys or enter a time code from Appendix B Press O and skip to y If a custom time zone is needed press 99 and O and continue to x...

Page 7: ...floating dates for DST START DATE Use to scroll week day and month Press O to move to the next field Use on the bias selection to change and Use keypad to enter bias Press O to accept Select floating...

Page 8: ...bnet Mask Press O Use the keypad to enter the Gateway IP This is the IP address of your network s Gateway device Enter preceding zeros as necessary Gateway IP Press O Use the keypad to enter the Time...

Page 9: ...en completed You will no longer be prompted on power up for the setup information The AllSync IQ should now show the correct time and date on its display screen Your AllSync IQ is now set up for prope...

Page 10: ...Time Server addresses or use the address of a server on your local network nImportant Note Time Servers provide time sync for UTC Time but do not set Time Zone or DST settings This option provides ti...

Page 11: ...ary Press O OR Press O to accept the default set at the factory from the list of known good Internet Time Servers in Appendix A g The unit will prompt you to enter the Port Number This is for Remote C...

Page 12: ...partment of the AllSync IQ a Remove knockout s b Use copper conductors only c Use strain relief connector fittings in the knockout holes to secure the wires d Route the wires into the wiring compartme...

Page 13: ...Enter the time shown on the secondary clocks to the nearest minute The time entered should be in 12 hour format as AM PM settings are irrelevant Press O The time difference between the secondary cloc...

Page 14: ...Connect signal wires to the circuit relay terminals a Route the power feed line of each circuit to the COM terminal of the desired circuit 1 6 being connected b Route the switched load line of each ci...

Page 15: ...IQ Master Each circuit can be assigned one schedule at a time For example Schedule 01 with 4 events might be assigned to Circuit 1 and Schedule 03 with 10 events might be assigned to Circuit 2 vProgr...

Page 16: ...accept the schedule number d The Event Saved screen briefly appears followed by the Select Event Time screen e If a new event is to be programmed with the same assigned schedule days and duration as t...

Page 17: ...ned to the schedule or Press to latch assigned circuits on until a later event turns them off or Press to turn off assigned circuits that were previously turned on Press O to accept event duration The...

Page 18: ...nth or 00 for all days and press O Pressing 2 in the Choose Screen 4e brings up the Select Day screen At this screen Press 1 7 keys to add or remove days individually or Press 8 to add weekdays 9 to a...

Page 19: ...g special events Press O to accept the assigned day For recurring events this brings up the Event Time screen c This screen shows the start time of the event To change start time Use the number keys t...

Page 20: ...nt Menu From here b Press 2 to access the Chronological Sort screen The options given are Sort or Cancel Sort Either selection will go to the Hour screen 6c c At the Hour screen indicate the hour to s...

Page 21: ...he Ethernet option can also be programmed via the Remote Connect web interface see page 25 Signal Circuit Menu uSetting Signal Circuit Schedule and Duration a Press P3 Enter User Lock unless User Lock...

Page 22: ...and indicates an on default To change the default duration for a circuit press the number of the circuit i e 1 e The Select Circuit Duration screen shows the current default duration for the selected...

Page 23: ...ent at 6 00am Automatically switching assigned schedules for a circuit This feature allows for programming of a schedule change on any circuit This may be handy for setting a holiday schedule for exam...

Page 24: ...p asiqxxxxxx Press the Enter key nNote If using DHCP Host Name the network or computer connected to the AllSync IQ Master for configuration must be on the same subnet for Host Name to work properly Fi...

Page 25: ...r to name the AllSync IQ Master This is useful for users that have more than one AllSync IQ Master to manage nNote Device Name does not show on the LCD display of the master The Banner Text found in t...

Page 26: ...just Impulse Clocks box will appear For example setting the Clock Code selector to 2 will enable impulse clock operation Figure 6 The Calculated Adjustment will automatically adjust the impulse clocks...

Page 27: ...d for any changes to take effect Time Zone This drop down contains a list of all time zones Daylight Saving Time This drop down contains AUTO CUSTOM or OFF Event Tab The Event Tab allows you to create...

Page 28: ...change to This only appears if a Schedule Change Event is selected f Duration Duration of event Does not apply for Schedule Change Events g Time The specified time of the event h Weekdays M F Weekend...

Page 29: ...ect a Schedule This is the schedule that the circuit will switch to at the specified date time b Date Time This is the date time in which the schedule for the circuit will switch 5 Switching 2 This ha...

Page 30: ...P Address This displays the IP address of the time server After changing this field press the Update button Ethernet 1 5 Alternate Time Server IP Address This displays the IP address of the alternate...

Page 31: ...lSync IQ master Ethernet is the only sync option available 6 Time Display Format This allows the user to change the Time Display Format on the LCD screens The Update button must be pressed for changes...

Page 32: ...ate a Press 2 b Enter the year by pressing the four digit number i e 2015 Press c Enter the month by pressing the two digit number i e 01 Press d Enter the date by pressing the two digit number i e 01...

Page 33: ...ntroller This screen only displays the sync options that your System Controller supports a Press the number that corresponds to your time sync priority b Enter the minutes and seconds that the System...

Page 34: ...also be set a Display size Press 1 and choose 1 for large or 2 for small b Contrast Ratio Press 2 and use the and keys to change the contrast Press O when finished Auto DST Settings From the Config M...

Page 35: ...TION Danger of explosion if battery is incorrectly placed Replace only with the same or equivalent type 3 Power outage during Daylight Saving Time correction If there is a power outage during the corr...

Page 36: ...twork settings see Ethernet Installation section of this manual Make sure the AllSync IQ master is configured properly 5 Change the Time Server IP address to a different timeserver among those listed...

Page 37: ...and press O Press 2 to enter the Enable Disable menu Press 1 to enter the Remote Prog menu If Remote Programming is Disabled press 1 to enable and press O 3 Confirm all Network settings see Ethernet I...

Page 38: ...p to 24 hours for secondary clocks to re synchronize to the system controller 3 Ensure there is sufficient voltage across each secondary clock 4 If fewer that 25 AllSync secondary clocks are connected...

Page 39: ...tage all the time CAUTION Warranty may be voided if LCD Keypad cover is removed prior to contacting Technical Support at American Time at 800 328 8996 2 Signal circuit s On when they should be Off a P...

Page 40: ...ient voltage across each secondary clock 4 If fewer than 25 AllSync secondary clocks are connected to the system controller the secondary clocks might not recognize the correction from the AllSync IQ...

Page 41: ...then click OK In Windows 10 1 Open the Control Panel icons view and click on the Date and Time icon 2 Click on the Internet Time tab and click on the Change Settings button 3 If prompted by UAC click...

Page 42: ...awaii HST 10 10 NO 09 USA Indiana East 5 5 NO 10 USA Mountain MST MDT 7 6 YES 11 USA Pacific PST PDT 8 7 YES 12 USA Midway Island Samoa SST 11 11 NO 13 USA Wake Islands WAKT 11 11 NO 14 UTC 0 0 0 CONF...

Page 43: ...on Appendix C Tone Generator Wiring ALLSYNC IQ MASTER TERMINALS NO H N E COM NC CLOCK 1 NO COM NC CLOCK 2 NO COM BELL 1 NO COM BELL 2 NO COM BELL 3 NO COM BELL 4 NO COM BELL 5 NO COM BELL 6 T1 T2 T3 T...

Page 44: ...to exit Event Menu Press B again to exit Program Menu if review edit is complete To program a new event in Schedule 2 that turns on signal circuits for 5 seconds starting at 8 55 AM every weekday Mon...

Page 45: ...assign Circuit 4 to Schedule 6 Step 14 O Step 15 2 to select Duration Step 16 8 to set Circuit 4 default duration to 8 seconds Press P to exit Signal Circuit Menu Press B again to exit Program Menu if...

Page 46: ...ress O Step 9 Enter the day 23 and press O Step 10 Enter the time hours 12 and press O Step 11 Enter the time minutes 00 and press O Step 12 Select AM using the keys and press O This should return you...

Page 47: ...te it was created Software Version Press O to exit xSerial Number From the Status Menu press 4 This displays the AllSync IQ master s serial number Serial Number Press O to exit yUnit Configuration Fro...

Page 48: ...0vac neutral screw terminal E Ground screw terminal F Ethernet RJ45 port G Power ON OFF switch H Ethernet orange full duplex LED I Ethernet red collision LED J Ethernet yellow 100 Base T LED K Etherne...

Page 49: ...Installation Introduction Appendix G Maintenance Guide 1 Keep AllSync IQ Master and clocks free from dust and debris to extend service life Annually or as needed 2 Visually inspect all system componen...

Page 50: ...ous Wired 25 sec hour 25 min 12 hour Clock Code 14 Honeywell Clock Code 18 National Synchronous Wired Clock Code 19 Stromberg Synchronous Wired 56th minute Clock Code 20 National Synchronous Wired No...

Page 51: ...Impulse 59th minute with 12hr Correction Clock Code 12 Cincinnati D6 2 wire Reverse Polarity Minute Impulse 59th minute with 12hr Correction Clock Code 26 Stromberg 2 wire Minute Impulse 58th minute...

Page 52: ...ary Appendix Troubleshooting Installation Introduction Appendix H Clock Circuit Wiring Diagrams Clock Code 15 Straight Frequency Electronic Clock Clock Code 21 Cincinnati D1 Clock Code 22 Dukane Synch...

Page 53: ...on Manual Glossary Appendix Troubleshooting Installation Introduction Appendix H Clock Circuit Wiring Diagrams Clock Code 37 2 wire Reverse Polarity Minute Impulse Clock Code 37 Clock Code 27 Digital...

Page 54: ...IQ Installation Manual Glossary Appendix Troubleshooting Installation Introduction Appendix H Clock Circuit Wiring Diagrams Clock Code 38 2 wire Reverse Polarity Minute Impulse 59th minute with 12hr...

Page 55: ...55 American Time AllSync IQ Installation Manual Glossary Appendix Troubleshooting Installation Introduction User Notes...

Page 56: ...r connected computer using the TCP IP protocols Leap Second A second of time as measured by an atomic clock added to or omitted from official timekeeping systems annually to compensate for changes in...

Page 57: ...s for a timekeeping server on the local computer network or Public Internet Timestamp A time mark or notation that indicates the date and time UDP User Datagram Protocol An Ethernet protocol commonly...

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