Owner’s Manual
Medallion Series
OVEN TOP, HOT TOP, FRENCH TOP, GRIDDLE AND BROILER
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner flame too large
Incorrect pressure setting or orifice
Check pressure setting and orifice
Burner flame soft and
yellow tipping
Insufficient primary air
1. Check air shutter setting
2. Inspect and remove for cobwebs, bugs
and debris in the burner venturi
Flame lifts off burner ports
Excessive primary air
Check air shutter setting
Flame lights back to orifice
1. Excessive primary air
2. Insufficient gas pressure
1. Check air shutter setting
2. Check gas pressure
Delayed ignition
1. Pilot flame too small
2. Burn ports blocked
3. Incorrect air shutter setting
4. Incorrect pressure setting
5. Pilot flash tube dirty or blocked
1. Check pilot flame length
2. Clean burner ports
3. Check air shutter setting
4. Check pressure setting
5. Clean flash tube
Pilot burner will not ignite
1. Pilot blocked or dirty
2. Pilot adjusting screw closed
1. Clean pilot
2. Open & adjust flame length
TROUBLEShOOTING GUIDES
STANDARD AND CONvECTION OvEN
PROBLEM
POSSIBLE CAUSE
SOLUTION
Oven too hot or not hot enough
Thermostat out of calibration
Check calibration
Oven take too long to heat
1. Gas pressure
2. Wrong orifice
1. Check pressure setting
2. Check orifice
Burner flame too big
Incorrect pressure setting or orifice
Check pressure setting & orifice
Soft yellow tip burner flame
Insufficient primary air
Check air shutter setting
Flame lifts off burner
Excessive primary air
Check air shutter setting
Delayed ignition
1. Pilot flame too small
2. Burner ports blocked
3. Incorrect air shutter setting
4. Incorrect pressure setting
1. Check pilot flame & adjust
2. Clean burner
3. Adjust air shutter
4. Check pressure setting
Pilot burner will not ignite
1. Pilot orifice blocked
2. Piezo igniter is defective
3. Pilot adjust screw closed
1. Clean pilot
2. Check igniter
3. Open & adjust pilot flame
Pilot keeps going out
1. Pilot flame too small
2. Loose thermocouple connection
3. Faulty thermocouple
4. Faulty flame safety device
1. Check flame length & adjust
2. Tighten connection
3. Replace thermocouple
4. Replace safety
