American Megatrends, Inc.
AMIDebug
™ Rx – User Manual
Copyright ©2017
American Megatrends Inc. ● Public Document
Page 36 of 36
Limited Hardware Warranty
This Limited Warranty is extended by American Megatrends Inc. (AMI) only to the original purchaser of the
accompanying AMI microcomputer hardware product (the "Product") and is not assignable to any other person.
AMI offers a one (1) year warranty on all hardware products, excluding battery packs and keyboard controllers
unless otherwise documented in a legal contract with the customer or warranty card accompanying the product.
AMI warrants that the Product will be free from defects in materials and workmanship, under normal use and
service and will perform substantially in accordance with the description of the Product in the AMI User's Guide for
this product. Warranty will be void if serial number labels on the AMI hardware are tampered with.
ALL WARRANTIES ARE SUBJECT TO THE TERMS AND CONDITIONS ON THE AMI WARRANTY
REGISTRATION CARD.
You are solely responsible for any failure of the Product which results from accident, abuse, misapplication or
alteration of the Product and AMI assumes no liability as a consequence of such events under the terms of this
Limited Warranty. While AMI has made every effort to provide clear and accurate technical information about the
application of the Product, AMI assumes no liability for any events arising out of the use of this technical
information.
The sole and exclusive remedy for failure of the Product to conform to this Limited Warranty shall be for AMI, at its
option, to repair or replace the Product, to whatever extent deems necessary to restore the Product to proper
operating condition. AMI may make replacements hereunder with new or functionally equivalent products of equal
value.
To obtain warranty service, you must first call AMI technical support at 770-246-8645. If tech support cannot resolve
the problem you are encountering, you will be directed to submit a return materials authorization form. You must
complete the form in its entirety. This form can be found on our website: ami.com under RMA Procedures or the
form can be faxed to you. Upon receipt of the RMA request form, an RMA number will be processed and issued to
you. Please allow at least 24 hours for a response. An RMA number will be communicated to you via email or
phone call with notification of the status of your board, i.e. warranty or non-warranty.
Remember, non-warranty boards will incur a minimum charge of $100.00 plus parts and shipping. Please retain a
copy of your notification for your files and future references. Upon receipt of the RMA number, return the Product,
together with (a) the return authorization number, (b) proof and date of purchase, (C) a description of the problem
with the Product and (d) your name and mailing address, postage prepaid to: American Megatrends Inc, 5555
Oakbrook Parkway, Suite 200, Norcross, Georgia 30093 (USA). Mark the outside of your box with the RMA
number. Failure to do so will delay receiving and processing your Product.
AMI requires that the Product be packed in an anti-static material and packaged adequately for shipping and be
insured when shipped. AMI shall not be responsible for damage to the Product in transit. The product will be
returned to you by method and carrier chosen by AMI to any destination within the United States of America. If you
desire some other specific form of conveyance or shipment beyond the USA border or if the product is out of
warranty, you must bear the cost of return shipment.
Please note that if you return the Product without proof of purchase or after expiration of the applicable period of
coverage for this Limited Warranty, AMI will, at its option, repair or replace the Product and charge you the then
effective AMI recommended Retail Price for the repair or replacement of the Product. Any such repair or
replacement of out of warranty products is contingent upon the commercial availability of the required components.
If AMI has discontinued the manufacture or redistribution of such Product because of technical obsolescence the
product shall be held for no longer than thirty (30) days awaiting your instructions.
If Product is out of warranty, you will be contacted for billing information. Charges are based on a $100.00 minimum
fee, plus parts and shipping. Should the repair costs exceed $200.00, you will be notified for prior approval before
repairs are complete. Average cost of repair is $150.00. For non-warranty or out-of-warranty repairs, AMI will
accept: company purchase orders, credit cards (American Express, VISA, Mastercard, & Discover) and cashier's
checks.
Please allow at least ten (10) days before inquiring about the status of your product. Upon receipt, please inspect
and test your products. There is a thirty (30) day warranty on all repairs.
For additional information or question regarding our policies and procedures please call (770) 246-8621.
