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FREQUENTLY ASKED QUESTIONS
Dear Customer. This section contains very important information. Please do not skip it.
1. How long does it take to activate my device after processing a payment?
Your device should be active within 10 minutes after payment.
2. How does this technology work?
Your device reads data from satellites to find its position; it then uses GSM data networks
to transmit its position to our servers. Your device needs both GSM and GPS signals to
work.
3. Do I need to purchase or provide a SIM card?
No, we ship the device with the SIM card it needs to transmit data. That sim card only
works with this device.
4. Do I need to install the SIM card?
No, the card is already installed. Please do not remove it.
5. I can´t see my device
’s location on the website.
If your device is powered ON, there are 2 reasons for this problem:
Poor GSM signal:
Your device may be in a zone with poor mobile GSM data coverage.
It will start transmitting again as soon as it gets into a better coverage zone. The device
has an internal memory to store locations in those cases. That information will be
transmitted as soon as the device can connect to the network again.
Poor GPS signal:
Your device may have lost GPS signal. That may happen when your
GPS tracker is covered by a thick surface or if your device is inside a building, underground
or near tall buildings.
6. My device reports a location that is slightly off from the actual location.
Accuracy depends on many factors beyond our control. For example: weather, clouds, tall
buildings or trees, bodies of water and device location.
7. Does weather affect my device?
Atmospheric conditions, such as rain or snow, can weaken signals. For example, if your
car or case has a thick coating of snow, then you can expect a lower accuracy level.
Extreme temperatures can also affect battery operated devices and cause signal
degradation which may result in lower accuracy or communication failures.
