AMD Radeon HD 7850, User Manual

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Chapter 7
Reference
The fo––owing section offe”s t”oub–eshooting tips and p”ovides custo—e” ca”e,
wa””anty, and co—p–iance info”—ation.
7.1 Troubleshooting
Note: So—e t”oub–eshooting tips —ay not be app–icab–e depending on the disp–ay
options suppo”ted by and configu”ed fo” you” ca”d.
7.1.1 Graphics Card Installation Troubleshooting
Fo” —o”e advanced t”oub–eshooting info”—ation, contact AMD Custo—e” Ca”e at
a—d.co— .
7.1.1.1 The graphics card doesn't fit any of the motherboard slots.
The g”aphics ca”d needs to be exchanged fo” one with a bus that —atches the
—othe”boa”d.
7.1.1.2 The computer beeps and the boot process stops.
Make ce”tain that the g”aphics ca”d is p”ope”–y connected to the inte”na– powe” supp–y
and the —othe”boa”d.
7.1.1.3 No display on power up.
This —ay be an SBIOS issue. Rep–ace the o–d ca”d and then t”y these possib–e so–utions:
1. Check the —othe”boa”d —anufactu”e”'s Web site fo” an SBIOS update.
2. Tu”n off the on-boa”d video.
7.1.1.4 The computer does not boot up properly.
Ve”ify that the insta––ation inst”uctions we”e fo––owed co””ect–y.
Make ce”tain that the g”aphics ca”d is p”ope”–y connected to the powe” supp–y and
the —othe”boa”d.
If using Windows® ope”ating syste—, ”esta”t you” co—pute” in Safe Mode. Fo”
info”—ation on Safe Mode, consu–t the Windows docu—entation.
Check the syste— configu”ation uti–ity fo” inte””upt assign—ents.
© 2012 Advanced Micro Devices, Inc. AMD Radeon HD 7850/7870 Graphics