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Service

Availability

Language Access

Online or

mail

24 hours a day

English,

French,

Spanish

http://ati.amd.com/

support/

or

Advanced Micro

Devices, Inc., Graphics

Product Group,

Attention: Customer

Care, 1 Commerce

Valley Drive East,

Markham, Ontario,

Canada L3T 7X6

Telephone
US &

Canada

Monday to Thursday: 9:00

a.m. to 5:30 p.m.
Friday: 9:00 a.m. to 3:00 p.m.

Note:

AMD reserves

the right to change

hours of support. For

more information,

please refer to

ati.amd.com/support/

terms/

.

English

1-877-284-1566 (toll-

free)

or
1-905-882-2626 (Canada)
(International and/or

local toll charges to

Canada will apply).

AMD Customer Care for Graphics Products will work to resolve your issue and

help you to get your ATI product up and running. If your issue is not resolved,

our technicians will determine whether the difficulty you are experiencing is the

result of the ATI product, whether your product contains a defect, and whether

your product is under warranty.

AMD Customer Care is unable to assist with refunds, returns, or exchange-

specific inquiries. If resolving the problem being experienced is critical to

your decision to keep the product, it is your responsibility to ensure that you

know and are within the period of time your reseller will allow for refunds,

returns, or exchange.

AMD is not responsible for any expense incurred accessing Customer Care.

It is expected that customers will review the expense associated with the

available support options and will choose the method that best meets their

needs and budget.

AMD Customer Care reserves the right to limit support options for products

that are not registered or are reaching end of life.

International Compliance Information

This section details the worldwide compliance information for this product,

which is manufactured to be compliant in the regions where it is sold.

The computer boots up but there is no display.

19

© 

2007

  Advanced Micro Devices, Inc.

ATI Radeon HD 3400 Series

Summary of Contents for ATI Radeon HD 3400 Series

Page 1: ...ATI Radeon HD 3400 Series User Guide Part Number 137 41448...

Page 2: ...Technology Consortium Microsoft is a registered trademark of Microsoft Corporation Other product names used in this publication are for identification purposes only and may be trademarks of their resp...

Page 3: ...computer chassis 6 For cards with TV tuners a Ground outdoor antenna appropriately Caution Since an outdoor antenna or cable system may be connected to the product be sure that the antenna or cable sy...

Page 4: ...ATV system installer This reminder is provided to call the CATV systems installer s attention to Section 820 40 of the NEC which provides guidelines for proper grounding and in particular specifies th...

Page 5: ...9 Installing the Second Card for ATI CrossFireX Setup 11 Enabling ATI CrossFireX 13 ATI CrossFireX Troubleshooting 13 Change Motherboard BIOS Settings 13 Use Graphics Cards with Different Amounts of M...

Page 6: ...ooting 17 Customer Care 18 International Compliance Information 19 FCC Compliance Information 20 Industry Canada Compliance Statement 20 CE Compliance Information 20 Electrical Safety 21 Waste Electri...

Page 7: ...ve the old card 3 Install the new card and then connect the monitor 4 Start the computer and then install the new drivers and software 5 Restart the computer First Card for this PC If this is the firs...

Page 8: ...o be removed before restarting the computer For example DVD Player or Multimedia applications Uninstalling the Old Driver Windows Vista Follow these steps to uninstall the existing graphics card drive...

Page 9: ...Remember to discharge your body s static electricity by touching the power supply case or the metal surface of the computer chassis Tip If necessary consult the computer manual for help removing the...

Page 10: ...ed next Installing the ATI Catalyst Software Suite To install or remove software you must have administrator rights or be logged on as a user with administrator rights Note The installation dialog dis...

Page 11: ...the Display Optional If you are not experiencing any troubles with the display no adjustments are necessary 1 Right click on the desktop and in the shortcut that appears click Properties The Display P...

Page 12: ...connections may vary between models Table 1 1 Supported Connectors Connector Description The DVI I Dual Link connection provides audio and video digital signals and HDMI output that is compatible wit...

Page 13: ...cable DisplayPort to DVI adapter Supported Display Connections To ensure the highest possible performance only one display device is supported when ATI CrossFireX is active When ATI CrossFireX is acti...

Page 14: ...adapter DisplayPort connection DisplayPort to DVI adapter TV DVI to HDTV adapter and RCA cables 7 pin S Video output cable 7 pin S Video to composite adapter and RCA cables HDTV display DVI connection...

Page 15: ...your system If ATI Catalyst A I is enabled in the ATI Catalyst Control Center software the optimal rendering mode available for the application is automatically selected Installing a Graphics Cards f...

Page 16: ...ng back panel cover 6 Align the new graphics card in the PCIe slot and press firmly until the card is fully seated Figure 2 1 Graphics Card Installation 7 Fasten the graphics card securely to the back...

Page 17: ...omputer manual for help removing the cover Caution Remember to discharge your body s static electricity by touching the power supply case or the metal surface of the computer chassis 4 Remove any unne...

Page 18: ...ossFireX graphics card 2 Interconnect 8 Fasten the graphics cards securely to the back panel 9 Make sure the cables are not interfering with anything inside the computer for example a cooling fan and...

Page 19: ...4 Click Apply When ATI CrossFireX is enabled GPU Accelerated Physics is automatically disabled for all cards in the configuration as are all displays except the one used by ATI CrossFireX ATI CrossFir...

Page 20: ...rs Screen Rotation is Unavailable Screen rotation function does not work or is unavailable Screen rotation is not an available feature on ATI CrossFireX systems Video Displays Flicker During System St...

Page 21: ...amd com products certified A PCIe 400 watt or greater power supply For an up to date listing of certified power supplies see ati amd com certifiedpsu Using ATI Catalyst Control Center ATI Catalyst Con...

Page 22: ...click the ATI Catalyst Control Center desktop shortcut Predefined Hot Keys Press the predefined hot keys Ctrl Alt C to launch ATI Catalyst Control Center You can also define your own hot key sequence...

Page 23: ...ctions were followed correctly Make certain that the graphics card is properly connected to the power supply and the motherboard If using Windows operating system restart your computer in Safe Mode Fo...

Page 24: ...ict playback to 480i and 480p modes The entire display is not visible If the component input device supports it try 720p mode The display appears tilted Consult the HDTV documentation The CRT display...

Page 25: ...ur product contains a defect and whether your product is under warranty AMD Customer Care is unable to assist with refunds returns or exchange specific inquiries If resolving the problem being experie...

Page 26: ...on between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician fo...

Page 27: ...2 2 No 60950 1 03 1st edition 2006 07 Information Technology Equipment Safety Part 1 General Requirements To meet UL safety requirements the computer s maximum room temperature should not exceed 40 C...

Page 28: ...fo telecommunications equipment As this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area BSMI Certification Information 22...

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