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Technical Support & Warranty
…………………
F
REE
S
UPPORT THROUGH EMAIL
&
W
EB
Visit our website at www.docucap.com. Click the Support section where you can access valuable
information including: Installation guides, FAQ’s, spare parts ordering, troubleshooting, driver
downloads, and email your scanner issue to
.
T
ECHNICAL
S
UPPORT BY
T
ELEPHONE
1-408-436-6152
(10:00 A.M. - 5:00 P.M. U.S. Pacific Time Monday - Friday)
For all DocketPORT
®
products you can speak directly to a technical support representative or leave a
message for call-back. You will be connected to a highly trained, friendly, and professional support agent
who will work with you to resolve your issue. For expediency, please be in front of your system with your
software and documentation handy for troubleshooting.
*Telephone support calls will usually be answered within 1 business day, however we strongly suggest that
you make contact via email first, to provide an explanation of the problem you are experiencing and a call
back number if is necessary for us to speak to you directly.
Product Warranty Information
…………………
Statement of Limited Warranty for the United States, Canada and European Economic Community:
Machine – DocketPORT
®
687
Warranty Period – 1 year *
Contact your place of purchase for warranty service information
Warranty for Machines:
The manufacturer warrants that each machine if free from defects in materials and workmanship and
conforms to the manufacturers published specifications. The warranty period for a machine is a
specified, fixed period commencing on its date of purchase, as evidenced by your original sales receipt.
Extent of Warranty:
The warranty does not cover the repair or exchange of a machine resulting from misuse, accident,
modification, unsuitable physical or operating environment, improper maintenance or failure caused by a
product for which the manufacturer is not responsible. The warranty is voided by removal of alteration
of machine parts or identification labels.
Items not covered by the warranty:
Host computer operating systems, application programs or hardware configurations
For customer service or further warranty information please email
.
Please provide model name and number, place and date of purchase, your name and daytime telephone
number and a description of the difficulty you are experiencing. You will normally receive a written
email response or call-back with 1 business day.
Document Capture Technologies Inc.
1798 Technology Dr. Suite 178
San Jose, California 95110
Main 1-408-436-9888
Technical S1-408-436-6152
Updated Drivers and User Guides
http://www.docucap.com/index.php?/downloads/index
