Service & Warranty Information
To learn how to service and acquire replacement parts first contact your selling dealer or call us directly at 949-474-3070 or e-mail us at
for assistance. Please provide us with the model number and serial number for best possible service and
support. Please be sure to fill-out your
Ambiance
Warranty card so that we can have the record on file. We will not use this information
for any marketing activities.
Our company has been in the quality leisure gas appliance business since 1966 and we want to be sure that you are happy with our
products and support services. Be sure to use only genuine
Ambiance
replacement parts for your fire feature. Use of unauthorized
parts or modification of our parts will void the fire feature warranty and could create personal injury or property damage. Always be sure
that your fire feature is cool to the touch before attempting any service or maintenance procedures.
Warranty
AEI will Cover:
Ambiance Fire Features
are warranted against any defects in parts for a period of 1 year from the date of purchase with original
purchase receipt. We will warranty against structural defects all external stainless steel components (such as panels) for 3 Years from
date of purchase. Normal scratches, wear, discoloration are not covered
This ONE YEAR Consumer warranty is only applicable for consumer or residential applications. We offer a 120 day warranty protection
for fire features that are used in a commercial or rental application. Commercial warranty does NOT cover emitter grids, glass tubes,
reflectors, ignition, or burners) or component failure caused by abuse, transportation, or misuse.
This warranty is valid from the original date of purchase and is transferable. Please keep your original sales receipt or invoice. Proof of
purchase is required to obtain warranty replacement. Patio Comfort retail dealers or distributors do NOT have the authority to modify,
alter, or in any way change the product or the terms and conditions of this warranty.
We will NOT cover the following:
Freight charges to our facility in Irvine, California
Assembly or installation costs
Improper assembly or improper hook-up
Damage or repairs that result from spiders or other insect nesting
Damage due to weather conditions or lack of proper maintenance and cleaning
Normal maintenance or burner adjustments
Cleaning or periodic general maintenance
Shipping or freight damage
Service provided by an unauthorized agency or service person
Overtime, weekends, and holidays
Service visits to correct improper assembly or installation.
Damages caused by abuse, accident, acts of nature, vandalism, transportation, or alteration
We will not repair rented fire features that have been repurchased for residential use
We will not cover normal wear and tear such as discoloration to the finish, scratches, chips, abrasion, or fading from exposure
to sunlight or other atmospheric conditions
.
Your Legal Rights
CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR EXPENSES INCLUDING DAMAGES TO PROPERTY. SOME
STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. WE WILL NOT BE RESPONSIBLE
FOR ANY COSTS RELATING TO LOST REVENUE, BUSINESS INTERRUPTION, OR ANY LEGAL THEORY UPON WHICH
ANY CLAIM MAY BE BASED.
PURCHASER ASSUMES ALL RISK IN THE ASSEMBLY AND OPERATION OF THIS APPLAINCE. FAILURE TO FOLLOW
THIS MANUAL’S WARNINGS AND INSTRUCTIONS CAN RESULT IN SEVERE PERSONAL INJURY, DEATH, OR
PROPERTY DAMAGE
This warranty is for all
Ambiance Fire Features
purchased and used in the 50 US states, The District of Columbia and Canada. This
warranty applies even if you should move during the warranty period. Should you sell the product during the warranty period the
warranty protects the new owner as well. This warranty provides you with specific legal rights. You may also have other rights that vary
from state to state.
How to obtain service:
For most product or assembly related problems your selling dealer can provide you with help. The product has been designed to be as
trouble-free and maintenance free as possible and requires minimal assembly. Should you have a problem with missing parts please
contact your selling dealer or contact us directly at 949-474- 3070. We exercise extreme care in the assembly and manufacturing
process but we know errors can be made and we want to take care of them as quickly and painlessly as possible.
Since product improvement is an ongoing process we reserve the right to change this products
’ materials, specifications, or design
without notice. We know that you and your family will enjoy your
Ambiance Fire
Feature
product for many years to come and that it will
be a welcome addition and important ingredient to your outdoor entertainment and activities.
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