TROUBLESHOOTING
19
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Cylinder valve is closed or Cylinder is Empty
Open valve. Insure fuel in tank
Blockage in orifice or pilot tube
Clean with compressed air or replace
orifice or pilot tube
Pilot won’t light
Air in gas line
Open gas line and bleed it
(pressing control knob in) for no
more than 1 - 2 minutes or until
you smell gas
Note: Fire feature
operates
Low gas pressure with cylinder valve
Turn cylinder valve OFF and replace
at reduced efficiency
fully open
cylinder
below 40ºF (5ºC)
Igniter fails-try replacing battery first
Then use match to light pilot; obtain
New igniter and replace
Dirt built up around pilot
Clean dirt from around pilot
Pilot won’t stay lit
Connection between gas valve and pilot
Tighten connection and perform
assembly is loose
leak check
Thermocouple is not operating correctly
Replace thermocouple
Anti tilt switch could be faulty, or wires not connected
properly
Replace anti tilt switch/Connect wire
properly
Propane cylinder is frosted over
Wait until the propane cylinder
warms up and becomes unfrosted
Main
Burner won’t light
Blockage in main burner orifice
Clear blockage with compressed air
Control knob is not in ON position
Turn control knob to ON
Gas cylinder pressure is low
Turn cylinder valve OFF and replace
Cylinder with filled cylinder.
Burner flame is low
Outdoor temperature is less than 40ºF and
Use a full cylinder
tank is less than 1/4 full
Control knob fully ON
Check burner and orifices for debris
Blockage clean w/compressed air
Carbon build-up
Dirt or film on reflector and burner screen
Clean reflector, glass & burner screen
Thick black smoke
Blockage in burner
Remove blockage and clean burner
inside and outside
Gas odor with
extreme
Burner tilted
Adjust the position of control box
assembly
yellow tipping of
flame.
Spiders and insects blocking burner
Clean burner and orifices w/
compressed air.
Fire feature glow is
Bad regulator
Change the regulator
excessively uneven.
Spiders and insects
Clean burner and orifices
Fire feature makes
Blockage in orifice, cracked ceramic burner
Clean burner and orifices, replace
ceramic burner if damaged
popping noises.
Spiders and insects
