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Step 2:
Once the user has given the connection ID and Password to the Field Support Engineer, the Field
Support Engineer will then launch the TeamViewer Application on his service PC.
The TeamViewer Main Control Window is separated into 2 sections:
Wait for session
(not used)
This section is only required for incoming connection to Field Support Engineer PC. See the
TeamViewer user manual for more detailed information.
Create session
In this section, the Field Support Engineer must enter the provided Connection ID and Password to
initiate a remote access connection to the laser system control PC. The TeamViewer mode needs to
be selected as “Remote support”
TeamViewer modes:
Remote Support
- For remote control and desktop sharing. (this mode needs to be selected)
Presentation - For showing your desktop or a single window to a partner.
File Transfer - For transferring files from or to your partner’s computer. (You can also start the
file transfer option later during remote support).
VPN - For establishing a VPN connection to your partner. For this purpose, TeamViewer VPN
needs to be installed.
Once the remote access session has been established, the laser system control PC windows desktop
will display on the Field Support Engineer’s TeamViewer (Main Control Window). The Field
Support Engineer now has full control of the laser system control PC until the customer or Field
Support Engineer terminates the remote access session. The picture below shows what a remote
laser system control PC window looks like via remote access on the Field Support Engineer’s PC.
Once the support task is over, either the Field Support Engineer or the customer can end the
connection and no additional access to the laser system control PC cannot be made until a new
session is set up again.
