HB1.25 Wall Mount Installation Guide
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102-000018 - IG110218-A.0
HB1.25 Wall Mount Installation Guide
Troubleshooting
Only a certified electrician can service and troubleshoot product field issues. Always turn main power off
before servicing fixture.
Full Fixture does not illuminate
•
Ensure fixture is wired correctly and power is on.
• Check that circuit breaker is on and not off or tripped.
• Internal LED driver may be defective.
• Ensure no wires are pinched between parts after joining sections or
re-attaching end caps.
Full fixture is flickering
• 0-10V, DMX, and DALI Dimming Models:
Ensure polarity is correct for
DATA + and - connections. Swapping DATA + and - connections can
cause flickering.
• TRIAC Dimming Models:
Ensure a compatible TRIAC Forward Phase
dimmer is connected to fixture. Call tech support for further informa
-
tion.
•
Possible loose DATA + and - connections from fixture to 0-10V, DMX,
or DALI control.
• Possible loose low voltage DC + or - connection from driver to LED.
Call customer support.
Fixture section(s) do not
illuminate
Fixture section(s) are flickering
Fixture does not dim
• Possible loose low voltage DC + or - connection between LED
boards or from LED driver to LED boards.
•
Some fixtures contain multiple LED drivers. In this case, it’s possible
one of the drivers is defective, which will cause the LED connected
to the driver not to illuminate. Call tech support.
• Ensure no wires are pinched between parts after joining sections or
re-attaching end caps.
• Possible loose low voltage DC + or - connection between LED
boards.
• 0-10V, DMX, and DALI Dimming Models:
Ensure polarity is correct
for DATA + and - connections. Swapping DATA + and - connections
can cause flickering.
• TRIAC Dimming Models:
Ensure a compatible TRIAC Forward Phase
dimmer is connected to fixture. Call tech support for further infor
-
mation.
•
Possible loose DATA + and - connections from fixture to 0-10V, DMX,
or DALI control.
