Chapter 3: The Reports
MaxReports Manual 77
•
%—Percentage that number is of the total number of inbound calls
([Abandoned] Calls/[Inbound Calls] Total Calls)
•
Overflowed/Redirected
•
Calls—Number of inbound calls that were overflowed/redirected in the specified
time period
•
%—Percentage that number is of the total number of inbound calls
([Overflowed/Redirected] Calls/[Inbound Calls] Total Calls)
•
Connected Outbound Calls
—Data on connected outbound calls is broken out into
three categories:
•
Calls—Total number of connected outbound calls in the time period specified
•
Talk—Total talk time on those outbound calls
•
Avg—Average talk time per call ([Connected Outbound Calls] Talk/[Connected
Outbound Calls] Calls)
•
Total WG Calls
—Total number of all the workgroup’s calls, both inbound and
outbound, in the specified time period
The report includes two graphs:
Figure 34. The first graph shows the number of inbound calls in three categories, plus
outbound calls. The second graph shows the
percent
of inbound calls in three
categories.
Data Source
All data from the table WGSUMMARY
Summary of Contents for MaxReports
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