Altigen AltiTouch 500 Manual Download Page 57

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Index

AltiTouch 500 Manual

storing a new directory number and

name

storing new numbers and names to

memory buttons

subsequent greeting

switching between handset and

headset

switching between handset and

speakerphone

switching between headset and

speakerphone

telephone directory

touch tone dialing

transfer to AltiMail

troubleshooting

UNAVAILABLE message

using keypad to enter name

viewing caller ID list

voice mail

AltiMail system

returning to auto attendant

transfer to

voice mail waiting icon

wall mounting

warranty

how to get service

Zoomerang

Summary of Contents for AltiTouch 500

Page 1: ...AltiTouch 500 Manual Revised 03 2004 4290 0002 5 0...

Page 2: ...ery effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in...

Page 3: ...l Mounting 7 CHAPTER 3 Configuring Phone Settings 9 Choosing Touch Tone or Pulse Dialing 9 Adjusting the Display Angle 9 Adjusting the Display Contrast 9 Adjusting the Ringer 9 Adjusting the Date Time...

Page 4: ...ATE CALL and ERROR Messages 22 In Case of Difficulty 22 Resetting Your Telephone s Programming 22 Maintenance Information 23 Troubleshooting 23 CHAPTER 5 Using the AltiGen Voice Mail System 25 Logging...

Page 5: ...iTouch 500 Manual iii Call Forwarding 35 Feature Tips 35 Using Distribution Lists 36 Dynamic Messaging 37 Zoomerang 38 Private Messaging 39 Appendix A User Reference 41 Basic Phone Operation 41 Index...

Page 6: ...AltiTouch 500 Manual iv...

Page 7: ...al number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modifica...

Page 8: ...For additional information contact your AltiGen Dealer or AltiGen Communications Inc via e mail at support altigen com Effect of State Law This warranty gives you specific legal rights and you may als...

Page 9: ...iquid of any kind on the product 11 If this product does not operate normally see the In Case of Difficulty section in this owner s manual If you cannot resolve the problem or if the product is damage...

Page 10: ...viii AltiTouch 500 Manual...

Page 11: ...that is provided by the AltiGen phone system When used with these services your telephone displays the telephone number or the telephone number and name of each caller before you answer the call allow...

Page 12: ...utton during a call to access calling features 15 Hold with indicator to put a call on hold LED is on when active 16 button to connect or to disconnect voice path to headset 17 Redial Pause button 18...

Page 13: ...ckage includes the items described below 1 Telephone Base Wall Mount Bracket 2 AC DC Adapter 3 Telephone Handset 4 Handset Cord 5 Telephone Line Cord 6 Key Card Insert 2 Make sure you have a modular w...

Page 14: ...AltiTouch 500 Manual 4...

Page 15: ...wer source plug polarity 9V DC AC adapter Figure 2 AltiTouch 500 Connections 3 Connect one end of the coiled Handset Cord to the jack on the left side of the phone and connect the other end of the coi...

Page 16: ...cal calls using 7 digits e g 555 1212 then enter your local area code press the Dial Enter button and go to Step C If you dial your local calls using 10 digits e g 510 555 1212 then enter 000 as the a...

Page 17: ...umber with 6 or fewer digits is considered an internal extension number A PAUSE period or 3 seconds delay is inserted automatically between the trunk access code and the phone number 8 Press the Menu...

Page 18: ...l Figure 3 Wall Mounting Back View 2 Use the two round holes to hang the phone on the wall plate on your wall Figure 4 Wall Mounting Side View Important If you do not wish to mount your phone on the w...

Page 19: ...angle To adjust the LCD viewing angle move the rear edge of the LCD module up or down Adjusting the Display Contrast The display can be adjusted to suit the light level of your room and your viewing...

Page 20: ...feature to work the Enable Loop Current Break option should be selected in Triton Trunk Configuration dialog box in AltiWare Administrator Enabling this parameter allows the AltiTouch 500 to disconne...

Page 21: ...1 Use the keypad to enter the trunk access code if applicable and telephone number The number is displayed on the screen 2 If you enter one or more wrong digits press the button one or more times til...

Page 22: ...get one with the 2 5 MM plug We recommend a headset without built in amplifier Amplifier for adjusting headset receiver volume is built into this telephone To adjust headset receiver volume 1 Press t...

Page 23: ...Between the Handset and the Speakerphone To switch a call between the Handset and the Speakerphone during a conversation 1 While talking on the handset press the Speaker button to activate the speake...

Page 24: ...ialing You can redial the last number you called with just one touch of the Redial button This lets you easily redial the same number again if the line was busy 1 Pick up the handset or press the Spea...

Page 25: ...hold Muting a Call In addition to putting a call on hold muting a call is a good way to mute the phone so that the person on the other end of the line will not hear what you are saying You can contin...

Page 26: ...plays the entered number and USE SAVE TO END 5 Use the keypad to input the first character of the name The number and letters on each telephone button are displayed in turn 6 When the desired characte...

Page 27: ...ter of the name for which you are searching For example by pressing 5 5 two times the first record with a name starting with K is displayed Press the button and the next K listing is displayed 4 To di...

Page 28: ...Press the memory button where you wish to store this telephone number e g M1 The ENTER NUMBER prompt appears on the display 3 Use the keypad to enter the telephone number including the trunk access c...

Page 29: ...memory button Caller ID Caller ID Service The caller identification service Caller ID allows the caller s phone number and or name to be shown on the display as the call comes in before you pick up t...

Page 30: ...e automatically stores in the Call Memory the Caller ID information of the last 99 calls received It keeps track of all calls received whether they were answered or not The oldest call in the Call Mem...

Page 31: ...IAL the number is dialed as a long distance call e g 15105551234 Deleting a Call From the Caller ID List Important Be sure to write down on a piece of paper any important phone numbers or information...

Page 32: ...voice mail message UNAVAILABLE PRIVATE CALL and ERROR Messages Certain messages may appear instead of a caller s name and or number 1 The screen will display UNAVAILABLE if a call is received without...

Page 33: ...the buttons when reconnecting the AC adapter to the phone Reconnect the telephone line cord Follow the Installation procedures to select the language and to enter the area codes Maintenance Informatio...

Page 34: ...n Make sure that the AltiGen phone system has activated it in your line and the caller ID format is either SDMF or MDMF The phone receives call information between the 1st and 2nd ring If the caller h...

Page 35: ...evious menu Feature Tips Each time you login to the AltiGen Voice Mail System you hear a Feature Tip helpful tips and reminders of the most useful features for optimal use of the AltiWare ACM system L...

Page 36: ...ice Mail System by pressing FLASH 40 while connected to the user If FLASH is disabled1 you can also login to AltiGen Voice Mail System by pressing during the voice mail greeting of any extension If yo...

Page 37: ...to the user If FLASH is disabled2 you can also login to AltiGen Voice Mail System by pressing during the voice mail greeting of any extension If you re calling your own extension you then enter your p...

Page 38: ...system manager extension only 9 Transfer Out of Voice Mail for remote access AltiGen Voice Mail System only Make a Call Listening to Messages If there are new messages in your voice mail box the Mess...

Page 39: ...reply to the message 7 to rewind during message playback 9 to fast forward during message playback to skip To listen to a skipped message press 1 again at the Main Menu Note See your System Administr...

Page 40: ...send a message to a system distribution list System distributions are set up by the system administrator 4 After selecting the destination press one of the following to send immediately 1 for deliver...

Page 41: ...ess 4 for the following Personal Options Personal Greetings Password Message Notification Reminder Call Call Forwarding Feature Tips Distribution Lists Log on off IP Extension Recording Greetings At t...

Page 42: ...r personal queue will hear the Subsequent Greeting every 30 seconds Example Hi I m still on the other line Please continue to hold or press pound to leave a message Press 0 for the operator The system...

Page 43: ...e a virtual extension or workgroup pilot extension Also please see About Outcalls to Cellular or PCS Phone Numbers on page 29 If the system is unable to reach you for Message Notification or Reminder...

Page 44: ...same as the one used by the Message Notification function If you want to use a different number than the one set in Message Notification open the Message Notification options by pressing 3 on the Pers...

Page 45: ...arding then 1 Enter the destination number If it is an external number begin with the outside trunk or route access digit and any long distance prefix digits such as 1 and area code 2 Immediately afte...

Page 46: ...ts created by your system administrators Creating a Distribution List After pressing 4 at the Main Menu to hear the Personal Options menu press 7 to access the Distribution Lists menu then 1 Press 1 t...

Page 47: ...enu then 1 Press 2 to Delete a distribution list 2 When prompted enter a 2 digit number to identify the list 3 The system reads back the entry to you and you press to confirm the deletion or to cancel...

Page 48: ...er s Options on page 38 If the caller ID was not captured the user can enter the number manually If it is an external number be sure to dial the outside line access digit and any long distance prefix...

Page 49: ...ifficult to reach and want to leave information for callers to pick up When you leave a private message the system asks callers to enter the letters of their names last name followed by first name to...

Page 50: ...40 AltiTouch 500 Manual A replay of the message A prompt for you to press 1 to keep the message or 2 to delete it...

Page 51: ...l to be retrieved 2 Press ENTER button OR 1 Press HOLD button to retrieve last hold call Intercom Incoming Intercom Incoming voice path is heard through the speaker indicated by the button s blinking...

Page 52: ...Hands Free Intercom Mode 82 Hands Free Manual Answer Mode Call Management Transfer During a call 1 Press Flash button which places the call on hold 2 Dial the number you wish to transfer the call to 3...

Page 53: ...Features 22 Feature Status Check 25 Station Speed Dial Setup 38 Outside Call Blocking operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 55 List Feature T...

Page 54: ...44 AltiTouch 500 Manual...

Page 55: ...return to from AltiMail 27 B basic reset 23 C call accounting tables 41 call memory 19 caller ID 19 caller ID display 19 calling back from caller ID list 21 changing password 32 clearing message wait...

Page 56: ...n 22 messaging dynamic 37 private 39 missed new calls 20 multiple call waiting initial greeting 32 subsequent greeting 32 muting a call 15 N notification message 33 O options personal 31 P password ch...

Page 57: ...d speakerphone 13 switching between headset and speakerphone 13 T telephone directory 15 touch tone dialing 9 transfer to AltiMail 27 troubleshooting 23 U UNAVAILABLE message 22 using keypad to enter...

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