AltiConsole 4.5 Manual
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Note:
Your logon info for the current session is also shown in the Logon
Info tab of the Setup dialog. See “Viewing Your Server, Extension,
and Tenant ID” on page 26.
If you have trouble, check with your system administrator to be
sure you are using a physical extension.
Monitoring a Workgroup Call Queue
AltiConsole provides the capability to see a workgroup’s call queue.
During your session, you will be able to see all calls queued up for your
workgroup, along with waiting times.
To monitor your workgroup’s call queue:
•
Select Monitor workgroup call queue in the login dialog box.
You can now monitor queues for every workgroup you belong to. For more
information on monitoring workgroup call queues, see the description
under “About the AltiConsole Main Window” on page 7.
Other AltiServ Settings Apply to AltiConsole
If you have configured your extension settings by way of other AltiServ
applications such as AltiView, those settings apply when you run
AltiConsole on your extension. For example, if you enable Hands Free
Manual Answer Mode by pressing #82 or #81on your telephone keypad,
which allows you to answer calls leaving your phone off hook, that setting
is active when you use AltiConsole.
The Hands Free Manual Answer Mode is one setting you’ll probably want
to use in a busy environment. See “Hands Free Handling” on page 15.
