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Shaping the Future of Converged Communications

AltiConsole

TM

4.5

01-4.5

w w w. a l t i g e n . c o m

Voice

Internet

Data

User

Guide

1
2
3
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Summary of Contents for AltiConsole 4.5

Page 1: ...Shaping the Future of Converged Communications AltiConsole TM 4 5 01 4 5 w w w a l t i g e n c o m Voice Internet Data User Guide...

Page 2: ...AltiConsole for AltiWare Open Edition OE Release 4 5 Manual Revised 02 2002 4502 0001 4 5...

Page 3: ...nsure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subjec...

Page 4: ...ole Main Window 7 Busy Lamp Field View BLF tab 10 All Extensions View ALL tab 10 Trunk Status View Trunk tab 11 Speed Dial View SPEED tab 11 Call States 12 Keyboard Shortcuts 13 Mouse Shortcuts 14 Han...

Page 5: ...lls 22 Overhead Paging 22 Configuring AltiConsole Settings 25 Setting AltiConsole Behavior Overhead Paging and Auto Attendant 25 Viewing Your Server Extension and Tenant ID 26 Setting Speed Call List...

Page 6: ...ty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction r...

Page 7: ...ltigen com partner product htm to 510 252 9738 attention to Customer Service AltiGen reserves the right to refuse return of any material that does not have an RMA number The RMA number should be clear...

Page 8: ...Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales O...

Page 9: ...viii AltiConsole 4 5 Manual...

Page 10: ...t AltiConsole provides the following call handling functions Placing and Answering Calls Placing Calls on Hold Transferring Calls Blind and Supervised Transfers Transferring Calls to Voice Mail Transf...

Page 11: ...ows where you can set AltiConsole behavior and other settings have been improved Package Contents The following items are included in the AltiConsole package AltiConsole 4 5 Manual AltiConsole End Use...

Page 12: ...enable Multiple Call Waiting as an Answering option as well as configuring the extension s Busy Call Handling and No Answer Handling as desired The client system should be connected to the AltiServ sy...

Page 13: ...AltiConsole 4 5 Manual 4...

Page 14: ...ole session you will be prompted to close your session Logging In When you log in you are prompted for the following information Figure 1 Logging in AltiWare Server Name the IP address or name of your...

Page 15: ...ue in the login dialog box You can now monitor queues for every workgroup you belong to For more information on monitoring workgroup call queues see the description under About the AltiConsole Main Wi...

Page 16: ...iConsole Main Window When you run AltiConsole you see the main window An example is shown here Figure 2 AltiConsole main window The main window is composed of the following displays and buttons The Ti...

Page 17: ...d on Call States on page 12 The Parked Calls panel shows for whom the call is parked who parked it and the call park ID a unique number assigned to each parked call that allows the user to pick up the...

Page 18: ...option selected it will also show a workgroup waiting call queue in the lower right pane Workgroup call queue Figure 3 Right portion of AltiConsole main window with Workgroup call queue Note You canno...

Page 19: ...A solid red dot means the extension is busy off hook ringing or on hold A headset icon means indicates the extension to which you are logged on All Extensions View ALL tab The second tab in the panel...

Page 20: ...on hold or in an error condition Speed Dial View SPEED tab The last tab in the panel at the right is the Speed tab The Speed Dial view displays a list you can set up for speed dialing and speed transf...

Page 21: ...ilable to receive calls Error a solid red dot there is an error usually with regard to the dialed number You must hang up to clear this status Hold a solid red dot a call placed on hold by pressing th...

Page 22: ...ations that apply to all calls also apply to these short cuts while connected to a call you cannot place another call but you can answer another incoming call To place or answer a call your phone must...

Page 23: ...ging state in the Active Calls list to answer it Double click a call on Hold Hold state in the Active Calls list to pick it up You cannot pickup a call on hold while your phone is ringing Double click...

Page 24: ...d only two steps such as Park and Hold Hands Free Handling You can perform the basic functions such as dialing and answering in AltiConsole without having to pick up the phone To do so you must enable...

Page 25: ...g Calls You can answer a call simply by picking up the receiver Use the Answer button or double clicking to answer calls without picking up the phone Answering Calls without Using the Phone Hand Set I...

Page 26: ...Up button or alternatively Alt h to disconnect a call without having to place the phone back on hook The Hang Up button does not disconnect calls on hold If you want to disconnect a call on hold sele...

Page 27: ...n or select it and press Alt o Transferring Calls When You Can and Can t Transfer Calls Transfer functions include blind and supervised transfer transferring to an auto attendant transferring to voice...

Page 28: ...e keyboard Note Double clicking the destination extension number at step 2 eliminates this step Supervised Transfer Supervised Transfer allows you to transfer a call to another extension after checkin...

Page 29: ...Alt u 3 If you want to transfer the call to the default Auto Attendant skip to the next step If the Auto Attendant ID you want is different from the default enter it in the Dial Pad 4 Click Dial or p...

Page 30: ...call is still parked The timeout period is set by your system administrator Up to 100 calls can be parked simultaneously using System Call Park On the phone set System Call Park is performed by enteri...

Page 31: ...or press Enter on the keyboard Note You can also add a party to the conference by double clicking its extension in the BLF ALL SPEED tab You don t need Steps 2 and 3 4 After connecting with the secon...

Page 32: ...o connect to overhead paging Overhead paging options are configured in setup See Configuring AltiConsole Settings on page 25 To connect to the overhead paging 1 Click the Overhead Paging button 2 Make...

Page 33: ...AltiConsole 4 5 Manual 24...

Page 34: ...behavior the overhead paging connection and method and your speed dial numbers In these windows you can save your changes by clicking OK Setting AltiConsole Behavior Overhead Paging and Auto Attendant...

Page 35: ...eck with your system administrator about the correct settings for overhead paging options in AltiConsole Select the Auto Attendant number to be used as the default to which callers are sent when you t...

Page 36: ...bers these settings the next time you run it Setting Speed Call List Entries Click the Speed Call List tab to work on Speed Call entries This is the list that appears in the Speed panel view as descri...

Page 37: ...log 2 Enter the number first name and last name of the user workgroup or external contact Outside phone numbers must include all necessary digits such as trunk access code long distance prefix area co...

Page 38: ...ck OK To remove numbers To delete one number select the number in the Speed Call List window click the Remove button and confirm your decision To delete all the numbers that is to clear the list click...

Page 39: ...monitor and click Remove or Remove All for all workgroups to place it in the Unmonitor List Queued calls for the workgroups in the Monitor List will appear in your AltiConsole main window queued call...

Page 40: ...uttons 8 call park 21 pickup 21 call park ID 8 call queue workgroup 6 9 call states 12 calls status view 8 conference calls 22 Conferencing status 12 configuration 25 connected status 12 D dial pad 8...

Page 41: ...head paging 26 screen pop 26 speed call list 27 shortcuts double click 16 keyboard 13 mouse 14 number pad 13 Speed Call list setup 27 Speed view 11 states 12 Status column 12 supervised transfer 19 sy...

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