25
6� Warranty and Service Information
6�1 Technical Support
Tel: +49 9122 79889 0
6�2 Warranty Statement
For full information details
contact us:
Tel: +49 9122 79889 0
6�3 Limited Hardware Warranty
AOE warrants that for a period of
two
(
2
) years from the date of shipment its products shall be free from defects
under normal authorized use consistent with the product specifications and AOE
'
s instructions, unless otherwise
specified in the product manual, in which case, the terms of the manual will take precedence
The warranty provides for repairing, replacing or issuing credit (at AOE's discretion) for any equipment manufac-
tured by it and returned by the customer to the factory or other authorized location during the warranty period.
There are limitations to this warranty coverage. The warranty does not provide to the customer or other parties
any remedies other than the above. It does not provide coverage for any loss of profits, loss of use, costs for
removal or installation of defective equipment, damages or consequential damages based upon equipment failure
during or after the warranty period. No other obligations are expressed or implied. Warranty also does not cover
damage or equipment failure due to cause(s) external to the unit including, but not limited to, environmental
conditions, water damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under warranty
AOE will pay the cost of shipping the repaired or replacement unit back to the customer.
6�4 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. Contact your
AOE
sales
representative or the Technical Support team at the above number to understand your entitlements under
Battery Warranty.
6�5 Warranty Claims
Any claim under this Limited Warranty must be made in writing to Alpha BEFORE sending material back.
AOE
will provide Product return instructions upon approval of return request. A Service Repair Order (SRO) and / or
Return Authorization (RA) number will be issued ensuring that your service needs are handled promptly and ef-
ficiently. Claims must be made online at:
6�6 Service Centers
For
more information
, refer to the
AOE
websit
e.
0300189-J1 Rev B
Summary of Contents for ALPHA OUTBACK ENERGY Cordex HP LPS36 Compact
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