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your computer or laptop from sleep mode, you can reconnect the
headset by selecting it from the list of trusted devices.
c. Make sure the headphone volume AND your streaming device volumes are
both turned up. The HX101 is programmed to control the volume of your
device directly, but some devices do not allow this, meaning the volume of the
device and the headset may have to be controlled separately.
d. Make sure the HX101 is within the operating range of your streaming device.
While the normal Bluetooth range is 30ft (10m), the range may significantly
decrease if there are obstructions between the device and the HX101.
e. Some mobile devices only support one connected device at a time. Make sure
your device is not connected to any other Bluetooth device.
5.
Problem
: My headphone is fully charged and turned on, but cannot play music.
Solution
: Most Bluetooth issues are resolved if you re-pair the HX101 and your
streaming device. This should not happen frequently. Once paired, the HX101 should
easily search and pair automatically with your device when turned on. If you
experience increased issues with your device, contact Alpatronix Customer Service
for assistance.
6.
Problem
: My mobile device cannot find the HX101.
Solution
: Make sure the HX101 is charged and in pairing mode. See “
Step III. Pair
your headphones to your device(s)
” for instructions on how to put the HX101 in
pairing mode.
Note: Sometimes when a device is connected to too many Bluetooth devices, it
cannot search and find additional devices effectively. If you have too many devices
on your trusted device list, or if your mobile device is actively connected to many
other Bluetooth devices, try disconnecting other devices before searching for the
HX101.
7.
Question
: Do I need to pair the HX101 with my streaming device every time I use it?
Answer
: No. The HX101 only needs to be paired for the first time. After first time
pairing, simply turn the headphone on, and it will automatically search for the last
trusted device and pair with it if it is within range.
8.
Problem
: There is some noise coming from the headphone when placing a
phone/Skype call.
Solution
: The sound quality of your calls may be affected by several factors:
a. Weak mobile signal
b. Distance between the HX101 and your mobile device
c. Internet speed (if using Skype, Facetime, etc.)
Extend the life of your HX101
The HX101 is built to last. There are steps you can take to ensure your device operates to
the maximum length of time possible:
1. The HX101 is NOT waterproof. Avoid any contact with moisture. Do not submerge in
water, and avoid any water/moisture/sweat splash. Moisture damage is NOT
