10
Part C. Maintenance and Support
Frequently Asked Questions
Note: Most Bluetooth issues (distortion, music/call cutting out, etc.) can be resolved by
un-pairing the headset, then pairing it again with your device. Try removing the headset
from the list of trusted devices, then going through the pairing steps again. Contact
Alpatronix Customer Service if the problem persists.
1.
Problem
: The HX101 emits an intermittent chime and the LED flashes twice every
couple of seconds.
Solution
: This indicates a low battery power. Charge your HX101 for 2 hours, or
until the LED light turns solid blue.
2.
Problem
: I charged my HX101 for a few minutes but it still doesn’t power on.
Solution
: When the battery is depleted, the HX101 needs at least 40 minutes of
charge time in order to power up. Please note that it is not recommended to partially
charge any battery-operated device. For maximum battery life, always ensure to fully
charge your battery and avoid disconnecting in the middle of a charging cycle. Due to
the long playback time for this device, normally it is best to put the device on the
charger at night, so that by morning it is good to go for another day of fun!
3.
Problem
: No LEDs come on when connecting to a charger.
Solution
: A few scenarios may be true here:
a. If the battery is completely depleted prior to charging, it may take a few
minutes for the LED light to turn on. If the LED does not turn on after 10-15
minutes,
b. You may have a broken/defective charging cord. Connect a different micro
USB cord to see if the problem is resolved. To check the same cable and
see if it is defective or not, connect the cord to a different device (Samsung
galaxy phones, digital cameras, etc.) to see if the charging signal appears.
c. You may have a defective USB charger. Plug the cord to a different wall
charger (or laptop/computer USB port) to see if the problem is resolved.
d. If none of the above scenarios fixes the problem, contact Alpatronix Customer
Service for assistance.
4.
Problem
: No sound is coming from my headphone
Solution
:
a. Make sure the headphone is fully charged and turned on.
b. Make sure the headphone is paired and connected to your streaming device. If
your HX101 has been paired to other devices, the other devices may be
overriding the streaming device you are currently using. If unsure, you can
always pair it again with your device. See instructions under “
Step III. Pair
your headphones to your device(s)
”.
i. Sometimes if your headset and device are paired, but the streaming
device (normally a computer or a laptop) has been inactive and goes
into sleep mode, Bluetooth connections are severed. When waking
