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Troubleshooting

Pump Alarm- E4 Error Code

**

UNIT WILL NOT FUNCTION UNTIL ERROR CODE IS CLEARED.

If E4 (pump alarm) is shown on the display, complete the following steps:

1. Reset the unit by unplugging the power cord and then reconnecting it.

2. Manually check to see if the pump is operational by pressing the drain button. Check 

if the pump energizes and de-energizes properly. Additionally, check to see if any water 

purged from the system.

3. If you haven’t cleaned the system recently, check the discharge line for an obstruction, 

then clean as described in the Maintenance section.

4. Replace the hose and/or pump, if maintenance alone isn’t sufficient. 

Solution

Cause

Symptom

Poor Connection

Verify

that

both ends of the power cord are 

plugged in

Power Outage

Reset power

Trouble

Code

:

LO

Clean

the

filter

Clear

the

blockage

Filter

is

Dirty

Air

Inlet

or

Outlet

is

Blocked

.

Diaplay is Blank

No

AirFlow

Trouble

Code

:

E4

Trouble

Code

:

E1

Problem with Pump

Room

Temperature

is

below 33.8

Humidity Sensor or 
Communication Error

Check to ensure that the sensor wire is 
connected at both ends, if no issues are 
visible, the sensor may be faulty.

Verify that the pump is properly installed 
and functioning. If so, unplug the unit for 
two minutes, then restart.

Increase the room temperature so it is 
within operation range (above 33.8

). If 

error still display, check sensor.

Trouble

Code

:

HI

Room

Temperature

is

above 104

Decrease the room temperature so it is 
within operating range (below 104

). If 

error still displays, check the sensor.

E5

 Trouble

Code

Refrigerant Leak

Contact Your Installer for Assistance.

12

Summary of Contents for Sentinel HDi120

Page 1: ...AlorAir Solutions INC Sentinel HDi120 Specifications subject to change without notice Add 14752 Yorba Ct Chino CA 91710 US...

Page 2: ...it Works Installation Requirements Installation Key Functions Indicator Lights Remote Control Operating Instructions Unit Diagram Maintenance Dehumidifier Storage Ducted Applications Troubleshooting...

Page 3: ...a grounded electrical connection as required for all electrical appliances The use of non grounded wiring will void the warranty Your dehumidifier should only be repaired by a qualified technician Do...

Page 4: ...t air diffusion install the unit so that a side panel faces the wall Alorair dehumidifiers are only intended for operation when the unit is upright and level with the feet on the ground AlorAir dehumi...

Page 5: ...ace the unit on a level surface and wait a minimum of 2 hours before proceeding Key Functions 1 Power Key illuminate green solid or flashing depending on mode Press the power button a second time and...

Page 6: ...dicates that the unit is properly powered on and ready to operate Always make sure the unit is off prior to performing any service unless otherwise indicated If the humidity is above the setpoint the...

Page 7: ...Press the on off button and the machine will start running two beeps Press the button again to turn the machine off 2 Up Button Down Button Use the up and down arrows to adjust the humidity level 3 Mo...

Page 8: ...wer button again and the dehumidifier will stop Note that the fan will continue to operate for 1 minute after the unit has shut off The AlorAir Sentinel HDi120 has an integrated condensate pump During...

Page 9: ...Unit Diagram Front View Back View Control Panel Handle Side Panel Pre filter Discharge Grille Power Cord Ventilation Fan Port Optional Remote Control Drain Hose Connection Auxiliary Terminals 8...

Page 10: ...n The pump requires routine maintenance that is not covered by the warranty Preventative maintenance is necessary to prevent issues from dirt and slime that may accumulate in the drain system This inc...

Page 11: ...owels can be used to remove any remaining water 2 Unplug the dehumidifier and remove the cover so you have access to the pump 3 Remove the pump head from the reservoir by unscrewing the screw Wipe res...

Page 12: ...ted Applications Ducting the dehumidifier allows the unit to be in one room while conditioning an adjacent room Both the inlet return grille and the supply grille are designed for 10 flex ducting Duct...

Page 13: ...that both ends of the power cord are plugged in Power Outage Reset power Trouble Code LO Clean the filter Clear the blockage Filter is Dirty Air Inlet or Outlet is Blocked Diaplay is Blank No AirFlow...

Page 14: ...MERV 1 filter AlorAir MERV 10 filter...

Page 15: ...Limited Warranty Exclusions...

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