Alienware AW2723DF User Manual Download Page 84

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84 | Using AlienFX application

Troubleshooting

The following table provides the information about the problems you might

encounter and the possible solutions:

What you experience

Possible solution

LIGHTING

panel

Ensure that the supplied USB 3.2 Gen 1 (5 Gbps)

upstream cable is properly connected to your monitor

and computer.

SETTINGS

panel

• Check whether the signal cable is plugged in

properly. Re-plug the signal cable if necessary.

• Reboot the computer.

Summary of Contents for AW2723DF

Page 1: ...Alienware AW2723DF Monitor User s Guide Monitor Model AW2723DF Regulatory Model AW2723DFb...

Page 2: ...mage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights rese...

Page 3: ...d video modes 17 DisplayPort preset display modes 17 HDMI preset display modes 18 Electrical specifications 19 Physical characteristics 20 Environmental characteristics 21 Pin assignments 22 DisplayPo...

Page 4: ...the control buttons 67 Setting the maximum resolution 68 Requirements to view or playback HDR content 69 Using the tilt swivel and vertical extension 70 Tilt and swivel extensions 70 Vertical extensio...

Page 5: ...hooting 85 Self test 85 Common problems 86 Product specific problems 89 Universal Serial Bus USB specific problems 90 Regulatory information 91 FCC notices U S only and other regulatory information 91...

Page 6: ...that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the...

Page 7: ...e shipped with your monitor If any component is missing contact Dell For more information see Contacting Dell NOTE Some components may be optional and may not ship with your monitor Some features may...

Page 8: ...ble varies by country DisplayPort to DisplayPort 1 4 cable 1 80 meters Mini DisplayPort to DisplayPort 1 4 cable 1 meter HDMI 2 0 cable 1 meter USB 3 2 Gen 1 5 Gbps upstream cable enables the USB port...

Page 9: ...e time of 1 ms gray to gray in Extreme mode Color gamut of sRGB 100 and DCI P3 95 Tilt swivel pivot and height adjustment capabilities Removable stand and Video Electronics Standards Association VESA...

Page 10: ...blue light emissions by adjusting display parameters without sacrificing true to life colors WARNING The possible long term effects of blue light emission from the monitor may cause damage to the eyes...

Page 11: ...the front side of the stand To organize the cables neatly 2 Power button with LED indicator To turn the monitor on or off Solid blue light indicates that the monitor is turned on and functioning norma...

Page 12: ...hnical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information 5 VESA moun...

Page 13: ...ports on your monitor 3 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type A downstream port 3 Connect your USB 3 2 Gen 1 5 Gbps device NOTE To use these ports you must connect the USB cable shipped with your m...

Page 14: ...ible long term effect of listening to audio at high volume through the headphones may cause damage to your hearing ability 7 Security lock slot based on Kensington Security Slot Secure the monitor wit...

Page 15: ...e coating Anti glare treatment of the polarizer Haze 25 3H Backlight White LED edgelight system Response time 1 ms gray to gray in Extreme Mode 2 ms gray to gray in Super Fast Mode 4 ms gray to gray i...

Page 16: ...with HDCP 2 2 rear 1 x USB 3 2 Gen 1 5 Gbps upstream port rear 4 x USB 3 2 Gen 1 5 Gbps downstream ports bottom 2 rear 2 1 x headphone port bottom 1 x audio line out port rear Border width edge of mo...

Page 17: ...Hz to 144 Hz automatic Maximum preset resolution DisplayPort 2560 x 1440 at 239 97 Hz DSC enabled and visually lossless DisplayPort 2560 x 1440 at 279 96 Hz with overclock DSC enabled and visually lo...

Page 18: ...241 50 2560 x 1440 183 120 497 75 2560 x 1440 222 06 143 91 592 2560 x 1440 388 51 239 97 1056 74 2560 x 1440 406 98 249 99 1106 99 2560 x 1440 384 72 259 95 1046 44 2560 x 1440 399 57 269 98 1086 82...

Page 19: ...r VESA 1280 x 1024 63 98 60 02 108 VESA 1280 x 1024 79 98 75 03 135 VESA 1600 x 900 60 60 108 VESA 1920 x 1080 67 50 60 148 50 1920 x 1080 at 120 Hz 135 120 297 2560 x 1440 88 79 59 95 241 50 2560 x 1...

Page 20: ...type Digital HDMI 19 pins Digital DisplayPort 20 pins Universal Serial Bus USB 9 pins NOTE Dell monitors are designed to work optimally with the video cables that are shipped with your monitor As Del...

Page 21: ...tandards RoHS compliant BFR PVC reduced monitor excluding external cables Arsenic free glass and mercury free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 2...

Page 22: ...yPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 1...

Page 23: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reser...

Page 24: ...A on USB downstream port with battery icon with battery charging version compliant devices or normal USB devices USB 3 2 Gen 1 5 Gbps upstream connector Transfer speed Data rate Power consumption Sup...

Page 25: ...monitor is turned on or in Standby mode If you turn off the monitor and then turn it on the attached devices may take a few seconds to resume normal functionality Pin number 9 pin side of the connecto...

Page 26: ...esult in injury CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following guidelines when setting up and using your comp...

Page 27: ...oth sides Ensure that your feet are resting flat on the floor When sitting make sure that the weight of your legs is on your feet and not on the front portion of your seat Adjust your chair s height o...

Page 28: ...ables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when liftin...

Page 29: ...king cleaning or handling your monitor To clean the Dell monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the Dell...

Page 30: ...CID CID is not covered under the standard Dell warranty If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as a darker colored monitor may...

Page 31: ...ctions that are included with the stand CAUTION The following steps are important to protect your screen Follow the instructions to complete the installation 1 Remove the stand riser stand base and I...

Page 32: ...6 Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place 7 Hold the stand riser and lift the monitor carefully then p...

Page 33: ...display 11 Connect the required cables to the monitor such as HDMI cable DisplayPort cable USB 3 2 Gen 1 5 Gbps upstream and downstream cables and so on NOTE The USB 3 2 Gen 1 5 Gbps downstream cable...

Page 34: ...he wall outlet or turn on the monitor until you are instructed to do so NOTE If you want to secure your monitor to a table using the Kensington lock connect the Kensington lock cable to the Security l...

Page 35: ...OTE Do not connect all cables to the computer at the same time NOTE The images are for the purpose of illustration only The appearance of the computer may vary To connect your monitor to the computer...

Page 36: ...on a soft surface and handle it carefully NOTE The following steps are specially for removing the stand that is shipped with your monitor If you are removing a stand that you purchased from any other...

Page 37: ...Setting up the monitor 37 6 Press and hold the stand release button at the back of the display 7 Lift the stand assembly up and away from the monitor...

Page 38: ...move the monitor stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting k...

Page 39: ...ess the joystick or move it backward left right to launch the Menu Launcher 2 Move the joystick forward backward left right to toggle through options 3 Press the joystick again to confirm the settings...

Page 40: ...uncher functions For 4 way left right forward and backward directional navigation Toggles through the menu items Increases or decreases the parameters of selected menu item Selects and enters the subm...

Page 41: ...oving the joystick press the joystick to save the changes before exiting Preset Modes To choose a preferred color mode from the list of preset modes Dark Stabilizer To access the Dark Stabilizer adjus...

Page 42: ...menu NOTE To exit the current menu item and return to the previous menu move the joystick to the left Icon Menu and submenu Description Game Use this menu to personalize your visual gameplay experienc...

Page 43: ...will be disabled when HDR is on Game 1 Game 2 Game 3 Enables you to customize the settings of Response Time Gain Offset Hue Saturation and Dark Stabilizer for your gaming needs Warm Presents colors a...

Page 44: ...er the rate the smoother the motion appears Display Alignment To help ensure the perfect alignment of the video contents from multiple displays Pressing the joystick again will exit the Display Alignm...

Page 45: ...BP is activated Console Mode Adjusts Console Mode to On Off Color or Gamma Activating the feature gives the best gaming experience when playing console games For more information see Console mode On O...

Page 46: ...cts clearly in dark game scenes Clear Cleans up visual artifacts to enhance the clarity in the daytime scenes Chroma Applies dynamic heatmaps in various scenes to help distinguish game objects from th...

Page 47: ...s available only when you select FPS MOBA RTS SPORTS or RPG preset mode Saturation This feature can adjust the color saturation of the video image Use the joystick to adjust the saturation level from...

Page 48: ...ximum 100 NOTE Manual adjustment of Brightness is disabled when Smart HDR is activated and HDR content is displayed Contrast Adjust Brightness first and then adjust Contrast only if further adjustment...

Page 49: ...r Press the joystick to confirm the selection HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using the HDMI connector Press the joystick to confirm the selection HDMI 2 Auto Select Automaticall...

Page 50: ...the LED light settings for the Alienware logo number graphic and Power button Before making any adjustments select any or all of these 3 zones from the submenus The following illustrations indicate th...

Page 51: ...e selected zone select On move the joystick to highlight Custom Color and press the joystick to enter its submenu Then move the joystick to make a selection from the list of 20 available colors Zone 1...

Page 52: ...used for the 20 LED colors No R G B To turn off the light for All Zones Zone 1 Zone 2 select Off For Zone 3 you may specify to turn off the light when the monitor is in on or standby mode NOTE These...

Page 53: ...djustments through AlienFX application the status shows On Spectrum The default setting is Off When you select On the AlienFX lights of 3 zones glow and change colors in the sequence of the color spec...

Page 54: ...olor Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or a media player that supports RGB output YCbCr Select this option if your medi...

Page 55: ...ideo content Game HDR Suitable for playing HDR compatible games It displays more realistic scenes and makes the gaming experience immersive and entertaining DisplayHDR 600 Compliant with the DisplayHD...

Page 56: ...u to the factory defaults PIP PBP This feature brings up a window displaying image from another input source Main Window Sub Window DP DP HDMI 1 HDMI 2 HDMI 1 HDMI 2 NOTE In PBP mode the images will b...

Page 57: ...e shown in graphic format giving a quick understanding of various layout settings The default setting is Off PIP PBP Sub Select between the different video signals that may be connected to your monito...

Page 58: ...window NOTE This option is available only when the PIP PBP mode is enabled Contrast Sub Select to adjust the contrast level of the picture in PIP PBP mode Move the joystick to adjust the contrast leve...

Page 59: ...h German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Move the joystick to change the menu transparency minimum 0 maximum 100 Timer Sets the length of time for the OSD to r...

Page 60: ...ontrast Input Source Aspect Ratio Smart HDR PIP PBP Mode Video Swap and Volume Press the joystick to confirm the selection Shortcut Key 2 Shortcut Key 3 Shortcut Key 4 Shortcut Key 5 AlienVision Toggl...

Page 61: ...t Toggle Preset you can toggle through the modes specified in AlienVision Toggle List and the Off option By factory default the AlienVision Key is enabled and set to Toggle Preset AlienVision Key Alie...

Page 62: ...Data Channel Command Interface allows your monitor parameters brightness color balance etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this...

Page 63: ...t drivers on Dell support website and so on Self Diagnostic Select to initiate the following self diagnostic process 1 When initiated a gray screen appears 2 Carefully inspect the screen for abnormali...

Page 64: ...rity Horizontal Vertical VESA 640 x 480 31 47 59 94 25 18 VESA 640 x 480 37 50 75 31 50 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 VESA 800 x 600 46 88 75 49 50 VESA 1024 x 768 48 36 60...

Page 65: ...e computer See Monitor specifications for the horizontal and vertical frequency ranges addressable by this monitor The recommended mode is 2560 x 1440 You will see the following message before the DDC...

Page 66: ...es When you perform a factory reset the message will appear again When the monitor goes into Standby mode the following message appears Activate the computer and wake up the monitor to gain access to...

Page 67: ...message appears See Troubleshooting for more information Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and or power button 1 Move and hold the...

Page 68: ...list and select 2560 x 1440 5 Click OK In Windows 10 and Windows 11 1 Right click on the desktop and click Display settings 2 If you have more than one monitor connected ensure to select AW2723DF 3 Cl...

Page 69: ...www nvidia com Ensure to download driver that supports Full Screen Playback mode e g PC games UltraBluRay players HDR on Win 10 Redstone 2 OS 381 65 or later AMD For a full range of HDR capable AMD g...

Page 70: ...rom any other source follow the setup instructions that were included with the stand Tilt and swivel extensions With the stand attached to the monitor you can tilt and swivel the monitor for the most...

Page 71: ...ting the monitor 71 Rotating the display Before you rotate the display ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor Rotate clock...

Page 72: ...ter you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest d...

Page 73: ...Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If...

Page 74: ...lling AWCC through Windows update 1 The AWCC application is downloaded and will be automatically installed The installation takes a few minutes to complete 2 Navigate to the program folder to ensure t...

Page 75: ...vides options for you to customize lighting adjustments for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C Theme components You can use these components LIGHTING MACROS SETTING...

Page 76: ...76 Using AlienFX application When you start to customize a theme you should see the following screen Screen with the front view of monitor Screen with the back view of monitor...

Page 77: ...selection To make adjustments for a single zone click the specific check box To make adjustments for all zones select the All Zones check box K Live preview Under the LIGHTING panel you can see the l...

Page 78: ...ng zone s for which you want to make lighting adjustments by selecting the zone check box es above the live preview area or clicking the numbered callout on the image of monitor 6 Select your preferre...

Page 79: ...color into another through a seamless transition 1 Pick a preferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right...

Page 80: ...list right click on it 3 Drag the BRIGHTNESS slider to adjust the brightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Description The lights will light in a single stati...

Page 81: ...SET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the color codes 2 T...

Page 82: ...a heat map to any game environment to help differentiate game objects from the background Crosshair Ensures that a custom crosshair is always visible so as to assist in aiming for those tougher fights...

Page 83: ...not available for the Crosshair mode Sharpness Drag the slider to adjust the sharpness level of the pictures in the AlienVision window NOTE This feature is not available for the Crosshair mode Heatma...

Page 84: ...r and the possible solutions What you experience Possible solution No LIGHTING panel Ensure that the supplied USB 3 2 Gen 1 5 Gbps upstream cable is properly connected to your monitor and computer No...

Page 85: ...ter and the monitor 2 Unplug the video cable from the computer 3 Turn on the monitor NOTE A dialog box should appear on the screen indicating that the monitor is working correctly and it is not receiv...

Page 86: ...input source is selected in the Input Source menu No video power LED on No picture or no brightness Increase brightness and contrast controls in the Brightness Contrast menu Perform monitor self test...

Page 87: ...ory settings Adjust brightness and contrast controls in the Brightness Contrast menu Geometric distortion Screen not centered correctly Reset the monitor to factory settings Horizontal vertical lines...

Page 88: ...n self test mode Missing color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Chec...

Page 89: ...light is white Check the signal source Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in pro...

Page 90: ...erals working slowly or not working at all Check that your computer is SuperSpeed USB 5 Gbps USB 3 2 Gen 1 compatible Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB...

Page 91: ...energy label and product information sheet AW2723DF https eprel ec europa eu qr 1272435 Contacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactd...

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