25
OVEN WON’T LIGHT:
First determine if the Spiral Hot Surface Igniters are functioning properly. They should be glowing Yellow
-White when operating and should do so within 5 to 10 seconds after turning the knob to “MAX”. If no
glow is seen when turning either knob, Is the power cord connected? Has the GFCI tripped? If power
supply is okay, then ensure that the knob is properly turned to the “HIGH” position.
If the Hot surface Igniters are working correctly, next determine if gas is reaching the burners. Ensure
the gas supply is turned on, and that there are no leaks according to the procedure on page 15.
Adjust according to the procedure on page 18 or call for service. If the burner will not light, and the gas
supply has been confirmed, then check the burner for blockages.
FLAME IS YELLOW / GAS SMELL:
IF YOU SMELL GAS WHILE THE OVEN IS OPERATING, IMMEDIATELY TURN OFF ALL BURNERS.
Perform a leak test and check for blockages.
NOTE:
If the Oven is operating in a dusty area or if heavy grease is present, some orange tips on the
burner flame should be considered normal.
LOW / INSUFFICIENT HEAT:
Ensure that adequate preheat time has elapsed. The Hearth Stone Bottom Burner should preheat for at
least 10 to 15 minutes with the doors closed. You should allow the oven to preheat for at least 15
minutes with the doors closed.
If adequate preheat time was allowed, check the gas supply for a damaged and/or kinked supply line.
Replace if necessary. On LP units, a mostly empty tank may not have sufficient pressure to run the
oven at high heat. Replace with a full tank. Make sure that the regulator/hose assembly being used is
the unit supplied with the oven. On NG units, ensure that the flexible supply line is at least 1/2”
diameter. Check the gas supply pressure to ensure at least 5” W.C. for NG and 10” W.C. for LP.
If gas supply is adequate, check burners for blockages according to the procedure described before.
Check flame characteristics according to the procedure on page 18 to 20
and adjust if needed. Check
that there is no pressure being applied to the regulator attached to the back of the oven. This regulator
contains a flexible diaphragm and should not touch the oven body or any surrounding objects. Check to
make sure that the burners are clean and free from obstructions. Clean if necessary.
NOTE:
No part of the oven should ever be lined with aluminum foil as it will interfere with airflow and can
cause a high heat condition in the oven cavity and a high heat condition inside the control panel.
BURNER BLOWS OUT:
First determine if the problem is being caused by location. If location is subject to high winds, reposition
the oven to provide some protection by placing the back of the oven toward the wind.
Check the gas supply and flame characteristic according to the procedure under Low / Insufficient Heat.
Check to ensure that the burner are correctly positioned in the oven. A correctly installed Bottom Burner
and Back Burner should be seated firmly, fastened with screws with no side-to-side movement.
OVEN GETS TOO HOT:
IF THE OVEN GETS TOO HOT, TURN IT OFF IMMEDIATELY AND ALLOW IT TO COOL.
Perform a leak test according to the procedure on page 15. If leaks cannot be corrected, call for service
before attempting to use the oven.
LIGHT DOESN’T WORK:
Check that power is connected and that the GFCI has not tripped.
