PODD – Installation, Operation and Maintenance Manual
A l e n c o n S y s t e m s L L C - P a g e
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3.3 Product Warranty
Alencon Systems warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for three years from the date of purchase.
Extended warrantees are also available for purchase.
This warranty does not apply to any products which have been repaired or altered by persons
other than repair personnel authorized by Alencon Systems, or which have been subject to
misuse, abuse, accident or improper installation. This warranty does not cover the repair or
replacement of any goods which fail as a result of damage in transit, misuse, neglect,
accident, act of God, abuse, improper handling, misapplication, modification, improper
storage, excessive stress, faulty or improper installation, testing or repair, negligent
maintenance or failure to comply with the written instructions for installation, testing, use or
maintenance (if any) provided by Alencon Systems. Alencon Systems assumes no liability
under the terms of this warranty as a consequence of such events.
Because of Alencon Systems’s high quality-control standards and rigorous testing, most of
our customers never need to use our warranty service. If an Alencon Systems product is
defective, it will be repaired or replaced at no charge during the warranty period. For out-of-
warranty repairs, you will be billed according to the cost of replacement materials, service
time and freight. Please consult Alencon Systems for more details. If you think you have a
defective product, follow these steps:
1. Collect all the information about the problem encountered (ie. issues you are
encountering in your PV array). Note anything abnormal when the problem occurs.
2. Call Alencon Systems or your licensed Alencon Systems dealer and describe the
problem. Please have your manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise
authorization) number from your Alencon Systems Technical Support Proffesional. This
allows us to process your return more quickly.
4. Carefully pack the defective product (preferably in the original packaging material it was
shipped in), a fully-completed Repair and Replacement Order Card and a photocopy
proof of purchase date (such as your sales receipt) in a shippable container. A product
returned without proof of the purchase date is not eligible for warranty service.
5. Write down the RMA number
