Alcatel SpeedTouch 610, Orientation Manual

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4 Troubleshooting
3EC 37770 AAAA TCZZA Ed. 02
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4 Troubleshooting
Introduction
This appendix provides information on how to identify and correct some common
problems you may encounter when using and configuring the SpeedTouch™610.
If the following troubleshooting tips have not resolved the problem contact the
company from which you purchased the SpeedTouch™610 for assistance.
Configuration problems
In case you encounter DSL connectivity problems due to misconfiguration you might
consider a hardware reset to factory defaults as described in this appendix.
However, be aware that a reset to factory defaults destroys all configurational changes
you made to the SpeedTouch™610 internal settings.
Trouble solving table
Problem Solution
SpeedTouch™ does not work.
(none off the LEDs lights up) Make sure the SpeedTouch™ is plugged
into an electrical outlet.
Make sure the power switch on the
SpeedTouch™ is turned on.
No Ethernet connectivity.
LAN LED does not light up.
Ethernet port(s) link integrity LED does
not light up. Make sure the cable(s) are securely
connected to the Ethernet port(s).
Make sure you are using the correct cable
type for your Ethernet equipment.
No ATMF-25.6Mb/s connectivity. Make sure the (correct) cable is
connected to the ATMF-25.6Mb/s port.
Make sure that the services applied to the
computer's ATMF-25.6Mb/s port are
appropriate for the service delivered via
the DSL line.
Poor SpeedTouch™ performance. Make sure the SpeedTouch™ is installed
as instructed in this User's Guide and/or
as instructed by the SP.
In case of ADSL service, check whether a
central splitter or dedicated filters are
installed properly.
In case of SHDSL service, make sure no
central splitter or dedicated filters are
installed.