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My phone can't connect to the internet
•
Make sure that the internet access service of your SIM
card is available.
•
Check your phone's internet connection settings.
•
Make sure that you are in a place with network
coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure that the SIM card has been correctly
inserted.
•
Make sure that the chip on your SIM card is not
damaged.
•
Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
•
Make sure that you have dialled a valid number and
have touched
Call
.
•
For international calls, check the country and area
codes.
•
Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
•
Check your subscription status with your carrier
(credit, SIM card valid, etc.).
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•
Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
•
Check your subscription status with your carrier
(credit, SIM card valid, etc.).
•
Make sure that you have not forwarded incoming
calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call
is received
•
Check that you have subscribed to this service with
your carrier.
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume
key.
