Alcatel-Lucent OmniTouch Contact Center, Phone Manual, Page: 20 / 52

Pilot x fwd used to enable/disable general forwarding of a preselected pilot
Close/Open used to manually close/open a group in which the agent is assigned
3.2 Viewing the State of your Set
3.2.1 Agent Identity
Role: The i key allows you to get status information about your set.
Procedure:
1. To check the status of your set, press the i softkey,
2. Press the WhoAmI softkey.
Results: The system displays 2 information lines:
- The name and the group that you are currently logged into,
- your agent identifier number.
3.2.2 Business State
Role: This function lets you display the Business status of the set.
Procedure: press the "AgInfo" softkey (use the right navigation arrow to select "AgInfo"
softkey) .
Results: The display then provides all information about the facility (immediate forwarding, do
not disturb, etc.) with the highest priority amongst those active on your set.
3.2.3 Private Info
Role: This function lets you display Business information of your private set.
Procedure: press the "Privat" softkey.
Results: The display then provides information about the facility with the highest priority
amongst those active on your "private" set.
3.3 Queue Supervision on LED
The state of the LED of the set provides information concerning the presence of queued calls
or the saturation of one of the queues serviced by your group.
This information is as follows:
LED red flash-
ing
at least, one queue is saturated
LED red steady at least, one call is queued
Chapter
3
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3-2
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